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Just thought I would share my experience I bough the new Scott spark 950 2 years ago. My frame has developed a crack now and they refuse to warranty the claim. They only willing to sell me the frame without the rear triangle in a different colour for 24k. So in essence make more money from me and I have a bike that is two different colours. The warranty specifically states that the bike has a 3 year warranty and if you service at a certified dealer then you have a 5 year warranty. They say that since I have no proof of service the warranty is void anyway. I have serviced the bike myself and in fact the bike has done very low mileage as this isn’t my only bike. This makes no sense since it’s still less than the 3 years. They also say they would have honoured the warranty if it was in the first 3 months. This makes no sense as I could easily do less mileage than someone else in 2 years than them in 3 months. In essence the issue originates from the hidden shock bolt so if you thinking of buying one don’t and if you have one make very sure that bolt is regularly checked as they say this would have prevented this. Bizarre to regularly check this but worth saving yourself the lack of customer support.

Hi All, I'm new to Bike Hub but I took my 2017 Scott Spark in for a service almost 4 weeks and the mechanics noticed that both the swingarm and the frame (at the seat tube) were cracked. It took over 2 1/2 weeks to get a response - the swingarm was warrantied but not the frame as they claim the seat post clamp was installed incorrectly. I have taken this up with Scott as nowhere in the users' manual is this stated that it needs to be a certain way and I received my bike from the bike shop that assembled it with the seat clamp installed as is. The 2017 and 2018 users manuals do not stipulate the seat clamp orientation but the 2019 one does, although it just mentions that it must be installed correctly and does not sat what is correct. Has anyone else had this problem? It's now almost 4 weeks later and I still have no bike to ride! I'm training for the Epic and need to ride but this is so unfortunate. There has been nothing from Scott International to date and Scott local sent an email to me this week for a loan frame but nothing has come of it. Such bad service.

Hi Guys Not sure if this has been discussed before, couldn't find a similar topic despite searching. Anyway this is sort of a rant, not at any bike shop in particular, but more with the system I guess or the CPA. So I bought a KS dropper post and now it's defective, so it's within warranty and I want to return it for repair/replacement etc. Now apparently I have to pay the courier cost to return it to the online shop/supplier. This doesn't really seem fair to me, they should pay for it since it is a defect and in essence the problem has been caused by them. (But I did read online that apparently according to the CPA and ECT act that it is my responsibility to pay for the return). I dunno if anyone has any experience with this or 2c to share on this matter. Cheers Nick

Whilst I was out Cycling last week, I bust my SHIMANO Crank. How does one Brake a CRANK? Can I claim for a Warranty, it' been Barely Used. Please give me your thoughts, Thanks. David

Hi, I apologise if this is the incorrect place to post on this topic. I need some advice please. I bought a new 2023 Silverback Stride Sport on the 03-02-2024 from Cycle Lab in Lynnwood. Bike was marked down from R12,000 to R8,000. At the time, I thought it was a good deal. I am 49 years old, 85kg, plus bike and gear altogether is about 105kg. Well within the max total of 120kg. After about 32 days the freehub started slipping. Took me a week to diagnose and confirm the issue. Both hubs drone/squeak. Said freehub slips when in 7th, 8th gear on an incline pedalling hard. I ride the bike on dirt roads in and around Bashewa, Pretoria East. Nothing heavy. Took back to CL and I must say the staff were very helpful. Great team. I am awaiting a warranty replacement which is been done as we speak. There are freehub issues on this model, not sure if other Silverback models are affected for those thinking of buying. My main complaint however, is: the bike is advertised on their site with a certain spec. The bike I bought has a different spec. https://www.cyclelab.com/product/1017956-bike-mtb-ht-alu-slvback-stride-sport-my23 Bike is advertised as having: - SRAM chain (PYC chain supplied) - Shimano rotors (Tektro supplied, which is reasonable given the brakes are Tektro) - Shimano TX505 hubs (cannot see a name on FH or RH?) - chain guide (no chain guide supplied) Of all the things, the most upsetting is the hubs. I feel the supplied hubs are simply awful. Besides that, I feel it is false advertising and I have been cheated. I am going to ask Jaco, the store manager next week when I collect the bike, what, if anything can be done. What are my options? Am I over reacting? Do I file a complaint with the CPA? First speak with the store manager and take it from there? I am well aware that manufacturers and hence retailers cover themselves with the typical legal jargon of "specifications are subject to change without prior notice" and "images are for illustrative purposes only". Sigh. Thank you.