Titus Warranty unacceptable

[zappa]

I purchased a Titus Rockstar last year, now 10 months old. Last week the rear brake caliper mountings ripped out of the Carbon Seatstay. Titus (Now On-One) will supply the part at cost. What should have been covered by the warranty has cost me R2000 to have shipped from the USA. The shipping cost more than the new seatstay.

 

I am seriously pissed.

 

Any other Titus owners out there, maybe collective pressure on Titus (On-One) to get their South African act together.

Edited April 29, 2011 by zappa

[rad006]

I purchased a Titus Rockstar last year, now 10 months old. Last week the rear brake caliper mountings ripped out of the Carbon Seatstay. Titus (Now On-One) will supply the part at cost. What should have been covered by the warranty has cost me R2000 to have shipped from the USA. The shipping cost more than the new seatstay.

 

I am seriously pissed.

 

Any other Titus owners out there, maybe collective pressure on Titus (On-One) to get their South African act together.

 

 

I have one and had my stuff replaced no problem although they werent insolvent yet...

[zappa]

Did you have hassles with the seatstay?

 

I can't insert picture.

[rad006]

I had my titus motolite's rear swingarm replaced as it was a design defect that was catching my chain.

[TitusTi]

I purchased a Titus Rockstar last year, now 10 months old. Last week the rear brake caliper mountings ripped out of the Carbon Seatstay. Titus (Now On-One) will supply the part at cost. What should have been covered by the warranty has cost me R2000 to have shipped from the USA. The shipping cost more than the new seatstay.

 

I am seriously pissed.

 

Any other Titus owners out there, maybe collective pressure on Titus (On-One) to get their South African act together.

 

 

Getting annoyed at the company that's bought Titus (On One) is I'm afraid not going to help, I agree that it sucks but you're working with a company that is not afforded the economy of scale of say a Giant (pun intended) in this country.

 

Best thing to do is to find a cheaper way to get it out of the States maybe?

[zappa]

Not annoyed with On-One, but with the whole situation. There is no back-up in South Africa. Any problems with the bike and you are on you're own.

 

Anything breaks and it's for your account, even if it is less than a year old.

[amasendeinja]

I've had the entire rear triangle collapse (both seat- and chainstays snapped) and then the one seatstay on the "new" rear triangle assembly (replaced under warranty at the time) snap again just 11 months later. This on a Ti FTM, so at nearly R40k (retail) for the frame when purchased I'm entitled to be well pissed, which I am. My frame now hangs on my garage wall awaiting a new triangle assembly when On-One manages to get the supply chains up and running again - which has already been done on some models but not for the FTM yet.

 

I'll need to pay probably around US$500 for the entire thing out of my own pocket (I think that figure should cover the shipping too) and my dealings with the Titus/On-One guys so far has been first class. Obviously I'm pissed that I now have to pay for something that should be covered under warranty, but.... Here's the thing about insolvency: the company that buys and insolvent company - like On-One/Planet X did with Titus - does not buy it's liabilities, especially contingent liabilities like warranties. So On-One have absolutely no obligation to honour any previous warranties in any shape or form. What they are doing in the interest of preserving and hopefully building an existing client base is offering replacement parts at cost or in some cases below cost. Personally I think this the best they can realistically offer and I for one do not begrudge them this. Consider the alternative: what if nobody bought Titus and the brand just disappeared like Ibis did for so long? Then you'd be well and truly screwed with no options at all!!

 

So your "warranty" does not exist anymore, stop whining about it and move on, bearing in mind that you still own a bike from one of the most awesome brands out there, which I have no doubt will go from strength to strength under On-One.

 

And if you're thinking of avoiding the smaller (more exclusive) brands like Titus in future due to their lack of economies of scale and therefore higher (perceived) risk of bankruptcy, then consider this: GM and Lehman Brothers went bankrupt no so long ago and they weren't exactly small fry! Bad management, and specifically bad cash management is not the exclusive domain of the the small guys only.

 

Enjoy your ride....

[zappa]

@ No Muppets

 

Not whining, bru, stating the fact that I am pissed off under "Rant and Rave". Sorry, I thought I was allowed to rant.

 

As you say. a very nice bike, but I can't enjoy my ride because it is broken.

Edited April 29, 2011 by zappa