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Giant Anthem warantee


Gromit

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So I have a 2010 Giant Anthem X1. I managed to crack the frame coming down Bergplaas in the Baviaanskloof over the holidays. So I am hoping that the local agents will happily replace the frame under warantee, but this is where the issues start:

 

The new 2012 Giant Anthem frame has a tapered steerer, that means I will also need to replace my fork as the current Fox F100 does not have the tapered steerer. So lets say I fork out the R5k for a new fork as well, most forks I know of in this range with tapered steerers have a 15mm thru axle, so now my current wheel-set in incompatible, so now I would need to replace them as well or at least lace on a new hub in the front to accommodate the Thu Axle.

 

My options seem to be as follow:

 

1. New fork + new hub = +-R7000

 

2. Sell everything:

Full XT drive train only 2months old - R2500

Brand new Shimano MT65 wheelset with new Maxxis crossmark/Larson tires - R3000

Fox F100 fork - R1500

Fox RP2 rear shock - R1000

Replaced 2012 Giant Anthem X1 frame - R7000

Total: R15000

 

Add an additional R5000.00 and get a new Giant Anthem X2

 

What other options do I have? I don't really have R7K to spend at the moment either.

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You can get a special headset that will still allow you to run your normal parallel steerer on a tapered steerer frame. A mate of mine did it with his Volcan 29er. It will probably set you back +-R200.

Edited by Warrior
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just need a new headset.

 

EDIT: There you go.

 

So now:

 

CRC.

Google.

 

:thumbup:

Edited by The Drongo
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Great, I never new about the adapter.

 

Seems I have learnt something new :thumbup:

 

Go to a Specialized dealer. They should be able to sort you out with one.

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Simple and cheap solution.

 

Get an adapter to allow you to use your old fork with the tapered frame.

Speak to your LBS they should be able to org it for you.

 

took to long to reply it seems quiete a few hubbers beat me to it with the same advice smile.gif

Edited by DMD 1
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Go to a Specialized dealer. They should be able to sort you out with one.

Specialized have slightly different headsets.

 

Just get the giant headset, the pack comes with all the right bits.

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Specialized have slightly different headsets.

 

Just get the giant headset, the pack comes with all the right bits.

 

We've used the Spesh adaptor on Giant frames.

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  • 2 months later...

OK, so Dragon sports replaced my frame with a 2012 Anthem X1 frame, fantastic!

 

Now is the question of the ethics. Correct me if I am wrong, Giant provide the warrantee so as to instill confidence in the consumer of the durability of their product. So their product fails and happily they replace the frame much to my delight. But, and its a big but, the new frame now requires a new headset as the 2012 frames now come standard with a tapered steerer (as mentioned earlier in this thread) it also requires a new bottom bracket as the new frame has a press fit BB. Now all these extra costs plus the cost of re-assembling the bike (a cost I have no issue with) add up to a substantial amount, well for me that is, a total of R1300.

 

Why is it that I, the consumer should fit this bill? Surely the costs are incurred due to the failure of Giant's product, a product they have provided a warrantee for? I do understand that they are supplying me with a newer frame, but I would have been happier if they replaced it with the exact model I submitted for the warrantee.

 

Am I missing a bigger picture?

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OK, so Dragon sports replaced my frame with a 2012 Anthem X1 frame, fantastic!

 

Now is the question of the ethics. Correct me if I am wrong, Giant provide the warrantee so as to instill confidence in the consumer of the durability of their product. So their product fails and happily they replace the frame much to my delight. But, and its a big but, the new frame now requires a new headset as the 2012 frames now come standard with a tapered steerer (as mentioned earlier in this thread) it also requires a new bottom bracket as the new frame has a press fit BB. Now all these extra costs plus the cost of re-assembling the bike (a cost I have no issue with) add up to a substantial amount, well for me that is, a total of R1300.

 

Why is it that I, the consumer should fit this bill? Surely the costs are incurred due to the failure of Giant's product, a product they have provided a warrantee for? I do understand that they are supplying me with a newer frame, but I would have been happier if they replaced it with the exact model I submitted for the warrantee.

 

Am I missing a bigger picture?

 

Because the warrantee is on the technology of the time, if technology changes or market conditions change they cannot be held responsible. Be uber glad they replaced your frame, most of the distrobuters will fight you for months, till you give up and claim from insurance.

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So their product fails and happily they replace the frame much to my delight. But, and its a big but, the new frame now requires a new headset as the 2012 frames now come standard with a tapered steerer (as mentioned earlier in this thread) it also requires a new bottom bracket as the new frame has a press fit BB. Now all these extra costs plus the cost of re-assembling the bike (a cost I have no issue with) add up to a substantial amount, well for me that is, a total of R1300.

 

Are you using a BB adapter?

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See it as early replacement of wear and tear items and a full service of the drive train. They should also return the replaced parts, so if they have some use left in them, you can always sell them on. I would use the opportunity to have the fork, rear shock and the hubs on the wheels serviced as well. Then she be as good as new.

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