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Posted

You wanted a Large and ended up getting a Medium as a replacement??? blink.png .

 

I just wanted to get a 26" D/S frame to enable me to reasemble the bike in order to get it sold, without having to pay in on the replacement.

I still don't think I was treated fairly, but I don't intend to keep the bike and figured there are more people out there looking for a medium frame than a large. If I wanted to keep the bike - different story.

Posted

All I can say is unprofessional service from Omnico and a poor reflection on them.

Why is it necessary for them to even try squeeze you for R2000 when they clearly know that they have no right too?

R2000 is not loose change....

Posted

 

They have now managed to source a Medium (mine was Large) frame of the same year and model as the damaged frame. I can now transfer my components and sell it to assist me in financing my dream bike.

 

 

What does the warranty say about selling the frame? Is it still valid? I thought the warranty doesn't cover 2nd handd bikes? Although yours will be 'new', by selling it, it will become 2nd hand.your selling price might be affected. Ask them about it. Otherwise get a buyer first and then ask them to invoice the new buyer.

Posted

What does the warranty say about selling the frame? Is it still valid? I thought the warranty doesn't cover 2nd handd bikes? Although yours will be 'new', by selling it, it will become 2nd hand.your selling price might be affected. Ask them about it. Otherwise get a buyer first and then ask them to invoice the new buyer.

 

Here is the scan in .pdf format if it is viewable on the forum. The warranty is only valid for the original owner for a frame bought through and assembled by an authorized Mongoose dealer.

Mongoose Warranty.pdf

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