MiWay insurance - Do not trust them for a second

[MiWayMTB]

I had very positive feelings towards MiWay because of their support for mountain biking so when they phoned out of the blue and offered to quote me I went for it. Spent quite a bit of time giving all the details and was promised a quote. Three hours later someone else called asking for the details. Told him I had already given them but he said they had gone astray could I give him the details again. I did so. Two days later I get a call asking if I am happy with the quote. I ask what quote, never recieved it. Was told they would get back to me and they never did. Next day another call to discuss the quote. Again I say I never recieved it. A week later another call asking me for all the details again. At that point I said I was no longer interested

 

Seems a pity to create such a good marketing effort and well done to the marketing department for that. Pity so stuff it up trying to close the deal.

 

I bring this up with no anger at all but to give feedback to MiWay foe coming onto this forum. Perhaps these are issues that can be attended to

 

We'll definitely look into it, thanks!

[Grebel]

For those that don't use a broker, ask someone who does to show you what the admin fee is that is included in their insurance premium... It's not that much . If you feel that you are paying too much, get an alternative quote. If it is cheaper, approach your broker. If you don't ask for discount, you won't get offerred it.

 

I use a broker and have had no hassles to date. All claims paid out in full (Less excess) and on time including my bike that was stolen.