Rave - Polar excellent service

[RABUBI]

Just sharing our experience with Polar

 

I Bought me and my wife each an RC3 GPS unit earlier this year

 

After about 3 months we had a issue with the HR strap on my wife's unit, as well as she was concerned about the runtime (12-13 hours with GPS claimed). Her fear is that during comrades the unit will not last the full 12 hours, as she us usually just under 12 hours.

 

So Gideon picked up the unit and HR strap from my home, and gave her a loan unit to use.

 

They tested the unit and assured me it should last the full 12 hours.

 

Last night he brought it back to my home, with the strap replaced under warranty and the software of the watch updated. He also updated my software while there (the unit now also has altitude function included)

 

To calm my wife's fears that the unit will run out of battery life 30 minutes before the finnish he gave her another unit that has a 20 hour running time to use for Comrades day.

 

Thanks Gideon, good service!

[Wyatt Earp]

Top company that

[Big H*]

Gideon is beter as Elvis. :clap: :clap: He came to my house one evening, in his spare time, to install software and help me with my HR Monitor

[Bobbo_SA]

Well done Polar!

 

I need to take mine in next week, my HRM straps stops after 45mins / 60mins into a ride, cant figure it out, new batteries and wet strap and it still does it. Will test their service for the first time .

[ivr32]

Also had great service from them

[SyncSA]

Do we have a "Gideon" in Cape Town?

[Tjokkits]

like polar but those straps are not great, polar reaced mine (more than 2 years ols i might add) under warranty, but new one also busy dying...the old platoc job though works like a charm