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Strava help ?


Jacques9874

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I downloaded the strava app onto my iphone 4 a few weeks back, but it doesn't seem to work. I don't have any form of cycle computer or cyclometer or anything but every time I start to record, put it back into my pocket and go for a ride it says incomplete workout or something or it just opens as if nothing's happened! Any advice on solving the problem?

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Hi there sat with the same problem - you have to give it access to your location service. you can find it in settings - privacy - Location Services scroll down and switch it on also make sure your main Location service is on.

 

This should sort it out.

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Also, beware that Strava can stop itself when bouncing around in your pocket, so lock the screen before you slip it in your pocket.

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If you're on iOS7 you need to also turn on background app refresh for strava. Settings>General>Background App refresh.

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