MuddyMike Posted October 14, 2014 Posted October 14, 2014 The Hub is often used to flame suppliers of bad service but here is a note on the incredible service from Omnico on my GoPro. Basically I needed a new lens for the casing for my Hero 2 which is discontinued and I couldn't find spares anywhere. Called Omnico, spoke to Shaheema, and she confirmed that they also did not have any replacement lenses but did have a complete case for the Hero 2. So I think, this is going to cost me upwards of R600 to replace, but no she couriered the replacement case to me in 2 days at no charge. Well done Omnico, you have one happy camper right here!
Guest DieBees Posted October 14, 2014 Posted October 14, 2014 I agree! They are awesome! I can only attest to this! Awesome people! Awesome team!
Dazshell Posted October 14, 2014 Posted October 14, 2014 +1. Had a problem with my Giro Aeon helmet. Satin finish went gunky and they replaced. No questions. The upside of buying premium brands! Well done.
finallygotabike Posted October 20, 2014 Posted October 20, 2014 Sadly i can't say the same - when i saw this thread last week I wanted to jump in immediately but decided to hold off and see how my problem pans out first....... 3 weeks ago the rear hub on my EA70 wheel broke (it's done less than 1000km) and got shipped to Omnico in CPT. Since then I have had to continuously chase them for updates as to what is going on. Last Friday i got hold of their Sales Rep for Jozi who informed me that the hub was repaired but shipped in error to a bike shop in PE instead of Jozi. I am hoping to receive it back today but have no confidence in them that it actually will be delivered today. At this stage no one can tell me: 1. What was wrong2. What caused it3. What was done to rectify this4. Or if this will even happen again Very disappointed in them as all i have heard from others is good reviews
Guest DieBees Posted October 20, 2014 Posted October 20, 2014 Sadly i can't say the same - when i saw this thread last week I wanted to jump in immediately but decided to hold off and see how my problem pans out first....... 3 weeks ago the rear hub on my EA70 wheel broke (it's done less than 1000km) and got shipped to Omnico in CPT. Since then I have had to continuously chase them for updates as to what is going on. Last Friday i got hold of their Sales Rep for Jozi who informed me that the hub was repaired but shipped in error to a bike shop in PE instead of Jozi. I am hoping to receive it back today but have no confidence in them that it actually will be delivered today. At this stage no one can tell me: 1. What was wrong2. What caused it3. What was done to rectify this4. Or if this will even happen again Very disappointed in them as all i have heard from others is good reviewsPm me. I can give you Stephens no. He has always been very helpful and has exceeded all my expectations.
Khoisan Posted October 20, 2014 Posted October 20, 2014 The fact that OMNICO is now the official stockist of CRANKBROTHERS is worth a KUDO to them for sure!! No more courier costs from Joburg is a massive bonus!!
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