Camber1 Posted May 23, 2015 Posted May 23, 2015 Hi Can someone please tell me if you take your Specialized bike into a Specialized Concept store are they obliged to replace worn parts (cables, brake pads ect) with original parts or can they use generic? Would just like to know.
Captain Fastbastard Mayhem Posted May 23, 2015 Posted May 23, 2015 No. They use what you pay them to use. 90% of the time that means generic.
Captain Fastbastard Mayhem Posted May 23, 2015 Posted May 23, 2015 Besides. It's not as if you've paid for a maintenance plan and roped them into a contract where the parts they use are only of a certain brand etc
Camber1 Posted May 23, 2015 Author Posted May 23, 2015 I would have thought if it voids your warranty then they would surely use originals? Regardless of what I have paid them for?
Captain Fastbastard Mayhem Posted May 23, 2015 Posted May 23, 2015 I would have thought if it voids your warranty then they would surely use originals? Regardless of what I have paid them for?Cables, brake pads and other consumables do not void warranties. As long as an accredited bike shop does the original build then you're fine. What have you been told? Seems as if you're not telling the whole story and are looking to make some sort of warranty claim here... But then I could be wrong.
Camber1 Posted May 23, 2015 Author Posted May 23, 2015 Magura brakes come with a two year warranty which is voided when generic pads are used. So I was just wanting to know if anybody knows if an authorized Specialized dealer should be using generic parts... I wont need to make a warranty claim but this very same store told me I need to replace my brakes.. So on checking the pads I noticed generic pads where used after the service last week and the brakes where terrible. I replaced the pads today with original Magura pads and they are as good as new. Just think it is very 'dodgy' that an authorized dealer should be doing this.
Captain Fastbastard Mayhem Posted May 23, 2015 Posted May 23, 2015 Hmmmm... maybe the pads were duds. There's no discernible reason that the Magyar pads would be "better" unless they're using a different compound, and even then the generics wouldn't damage them - or, rather, shouldn't - as they're designed to be used for those brAkes. Were the generics a different type? Ie sintered vs resin based? Maybe the generics were touched or corrupted (word loss here) and thus not performing as usual. Maybe they weren't bedded in properly, which definitely would have meant worse performance Many different reasons that the ones could be worse than the others, none of which are down to being generic pads.
Camber1 Posted May 23, 2015 Author Posted May 23, 2015 Thanks for the input...that may be true as to the brake performance. However it voids the warranty as per Magura's warranty conditions so I am still very 'surprised' that an authorized dealer would replace original pads with generic pads as they should be well aware of this...
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