sam 777 Posted March 8, 2018 Share I had a problem with my wahoo elemnt .called the customer Centre they exchanged the unit ..great service and best device ... kudos to them ???????????? Duane_Bosch and Jackson123 2 Link to comment Share on other sites More sharing options...
Malpiet Posted March 8, 2018 Share Kudos to having it replaced in what seemed like a seamless process Not to shoot the unit down but over the last 3 years I've probably sold on average 15 garmin units p.a with not one comeback. I know 3 guys all with elements and all 3 had issues. They just kept freezing on the start up page even the force reset doesnt help Another other also had display issues where the display became discoloured and looked like rainbow colours appears which darkened the display once you press onto it. Link to comment Share on other sites More sharing options...
brendank30 Posted March 9, 2018 Share Had an issue with the display polarizing in the cornersCustomer service swapped for a complete new unit without a fuss. ????????Had issues with another brand in the past and couldn't pass their stonewall customer service. Christian van Zyl 1 Link to comment Share on other sites More sharing options...
Christian van Zyl Posted March 9, 2018 Share Kudos to having it replaced in what seemed like a seamless process Not to shoot the unit down but over the last 3 years I've probably sold on average 15 garmin units p.a with not one comeback. I know 3 guys all with elements and all 3 had issues. They just kept freezing on the start up page even the force reset doesnt help Another other also had display issues where the display became discoloured and looked like rainbow colours appears which darkened the display once you press onto it.Thanks for the feedback Malpiet, When it comes to tech you will always have a percentage of issues. As a distributor it is not if you get product returns, but when. The key is to identify these issues (sometimes, like the discolouration issue it is simply a production batch. We could swiftly recall all stock) Once identified customer support is the most important. Regarding the Gamin not having issues. You can find threads where: - People are unhappy with their heart rate data - Navigation issues - Touch Screen problems - Battery life issues The list goes on. Not saying anything bad about Garmin, just highlighting that tech regardless of brands require support from the distributor. We are lucky that Wahoo has a less than 2% return rate on computers, something we do quarterly reports on. Regarding the unit freezing. Usually it requires a software update or can be fixed by simply giving our tech support team a call or shooting a mail off to support@wahoofitness.co.za We're passionate about helping Wahooligans get on the road with the best tech solutions. Malpiet 1 Link to comment Share on other sites More sharing options...
BigDL Posted March 9, 2018 Share Have sold and used Wahoo for 2.5 years now, with negligible returns. Had a problem with my personal hrm and the service was amazing. Turned out to be a user problem Christian van Zyl 1 Link to comment Share on other sites More sharing options...
EmJayZA Posted March 9, 2018 Share Been wondering why the Wahoo Elemnt Bolt is not more popular. For its price, I really feel it delivers everything needed from a bike computer. Christian van Zyl 1 Link to comment Share on other sites More sharing options...
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