gallen Posted November 18, 2018 Share A couple of months back I bought a frame. Stupidly I didn’t check all of the measurements and whilst having a bike fit I realized that the steerer tube was too short. The next day I called CWC and spoke to Wouter who was extremely understanding and asked me to bring the bike in. As it’s a very old frame they didn’t have stock. I arrived with the bike fully assembled as I thought they might have another fork in stock. Unfortunately it was an old frame which meant they weren’t able to get a replacement. Wouter spoke to Chris Senior and they offered to give me a full refund and to top it off they offered to strip the bike at no extra cost (I didn’t buy the components through CWC). Wouter organised that they would do an EFT and the money was in my account the following day. This could’ve ended up being an expensive mistake on my behalf. A big shout out to Wouter and the CWC team for their brilliant service. Link to comment Share on other sites More sharing options...
Mamil Posted November 18, 2018 Share That kind of story makes me happy Link to comment Share on other sites More sharing options...
Mamil Posted November 18, 2018 Share Had an cycling unrelated one today - I bought a very large mirror at Canal Walk framers. Carrying it to the car I realised that the wind was going to make this difficult. I tried to get aero but a sudden gust grabbed the mirror, flexed the frame and the 1400 by 900 mirror broke in two. The language was foul. 7 years of bad luck --- F@$% Went back to the shop to ask them to put another one in the frame and expected to pay. I walked out with another one - no charge. This time I was as aero as Dumoulin. What a pleasure. Link to comment Share on other sites More sharing options...
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