Popit Posted August 21, 2019 Posted August 21, 2019 So a couple of weeks ago my 4I powermeter started over-reading very badly .I calibrated it on both the 4I app as well as my Garmin .Went for a ride and wow I was putting out some proper (albeit incorrect ) power . Emailed my power files to John Wakefield and was immediately offered a 5 year multi million Euro contract ( no - not really ) . I emailed 4I and had an immediate phone call from Andrew . We tried various options to try sort it out , but eventually had to send the crank (Left side only ) down to him in CT . 07h50 this morning my new , replacement crank arrived . A big "Thank You " to 4I for awesome service , and keeping me up to speed about what was happening . I can highly recommend them . In an industry that is generally renowned for poor customer service , you guys were fantastic . Again , thanks .
Robbie Stewart Posted August 21, 2019 Posted August 21, 2019 The shock!!! The horror!!!! This thread is sure to make it to Friday. Imagine that!!! The absurdity of receiving good service, when p!$$ poor service is what was expected. Bring out the pitch-forks, people. Let the flaying begin... On a more serious note, what a breath of fresh air to read something worthy of praise for a change. Nice one 4I.
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