Moriarty Posted October 1, 2019 Posted October 1, 2019 Just a heads up, anyone thinking of using this company just be warned that their after sales service is non-existent and their warranty is not honored.
Swany05 Posted October 1, 2019 Posted October 1, 2019 Yeah you are going to have to substantiate this
Long Wheel Base Posted October 1, 2019 Posted October 1, 2019 Just a heads up, anyone thinking of using this company just be warned that their after sales service is non-existent and their warranty is not honored.That is pretty much the same for the majority of companies in this country.
Moriarty Posted October 1, 2019 Author Posted October 1, 2019 Paid R80000 for a small solar panel setup end October 2018, 3 weeks ago the inverter malfunctioned with a code 09 error (soft bus start failure). Numerous calls to the company failed to get any response, they just said they would call me back. Eventually spoke to one of their technical guys yesterday, said I have to bring them the inverter (as far as I know any work I do on it invalidates the warranty) and then they would fix it, but I would have to pay for it unless it was a manufacturer fault (which it can't be because it worked for 11 months). No other options given, no apologies, no solutions...................
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