Garmin Tacx Support

[Sandro]

Interested to hear peoples experience with support regarding Tacx trainers. I bought a Tcx Neo 2T a while ago and called their support centre to get advice with regards to changing the freehub for Campag and was quite surprised at the poor assistance and arrogant attitude, never mind. Recently I had trouble with the trainer not changing resistance so I decided to get in touch via the Garmin site for support. Received an email saying somene would get back to me. Over a week later and after having sorted out the problem myself, not a word. This is quite concerning considering the price of these trainers. I'm hoping I just had an unlucky experience and their support isn't really this pathetic? The trainer itself is generally fantastic so it would be a pity for the product to be let down by such useless local support.

[DieselnDust]

Their support is actually that pathetic 

[FlyingNinja]

Same issue here.
Going to push for a refund. Luckily I did not buy directly.

[Rvdm.]

Could you perhaps share how you resolved the issue you had with it?

[Bike Dewing]

Not cheap hey but I just pulled the trigger on a flux s over a wahoo purely because I believe when a wahoo dies it’s dead, no service and no repairs.. finished..

I’ve had one experience with garmin support about a year ago and it was bad, they had no idea how to resolve my issue and I was told I’d be called back and I never was.. I didn’t follow up as it wasn’t a big issue.. garmin products i find pretty solid so it was an easy choice really as I haven’t needed support at all otherwise..

I also believe Cycloworx services them so I probably won’t have to deal with garmin at all because of the trainer..🤷🏼‍♂️