I can't open my messages

[Matthew._.]

This morning I got a message on bikehub from a potential buyer but it doesn't want to open it just loads forever

[Nick]

Sorry about this. Here are two possible fixes.

Please try performing a Hard Refresh on the problem pages:

• Windows/Linux: Hold Ctrl and press Shift + R
• Mac: Hold Command (Cmd ⌘) and press Shift + R
• Phone: Try a normal refresh but you have to clear our your history and cached data to do a proper hard refresh.

The log out fix:

1. Log out using the user menu or by clicking this link.
2. Log back in (Link here).

Please let me know how it goes.

[Matthew._.]

6 minutes ago, Nick said:

Sorry about this. Here are two possible fixes.

Please try performing a Hard Refresh on the problem pages:

• Windows/Linux: Hold Ctrl and press Shift + R
• Mac: Hold Command (Cmd ⌘) and press Shift + R
• Phone: Try a normal refresh but you have to clear our your history and cached data to do a proper hard refresh.

The log out fix:

1. Log out using the user menu or by clicking this link.
2. Log back in (Link here).

Please let me know how it goes.

No luck,I'll try logging in on a different device when i get home but thanks for the support 🙏

[guidodg]

mine got stuck but worked after I cleared my cache on the browser

[Matthew._.]

I reseted my phone and cleared all the chrome data on my phone and it worked

[Nick]

9 minutes ago, Matthew._. said:

I reseted my phone and cleared all the chrome data on my phone and it worked

Thanks for going through all of that. Glad to hear you’re back up and running!

[erikt123]

Hi Nick,

reset and logged out, Logged back in cleared cache etc, still cant read my messages

 

Regards

Derek

[Nick]

55 minutes ago, erikt123 said:

Hi Nick,

reset and logged out, Logged back in cleared cache etc, still cant read my messages

 

Regards

Derek

I'm a bit stumped.

How far back did you clear the cache? It might require more than the default "Last hour".

Please can you also try a different browser and/or in a private tab? Let me know if you continue to have problem in those.

I'll also check to see if there is a different problem effecting your account.

[erikt123]

Hi Nick, I went back a few months and cleared. Ill try and different browser and see if i can read, many thanks

[erikt123]

Hi Nick just some feedback. I managed to get in and read my messages via my cell phone, thanks. No sure of the problem via my laptop though. Regards.