wisecrack Posted February 3, 2009 Posted February 3, 2009 Two of the plastic mount thingies on the back of my CS200 HRM broke off and now of course it does not secure to the mount anymore. Anyone know if Polar would be able to replace the back black casing where the mounting are and what the procedure is for sending the unit? Do I send it with speed services and the adress?
Red Zone Posted February 3, 2009 Posted February 3, 2009 Polar will probably fix it, call IHF products if you want to be sure. I can send the Polar Service card to you, with all the relevant details, pm me you email addy if you want it.
Thomo Posted February 3, 2009 Posted February 3, 2009 Suggest you contact them to find out or send via a local dealer. Intelligent Health & FitnessProductsP.O. Box 4021Halfway House 1685SOUTH AFRICATel. +27-11-805 1028Fax +27-11-805 5498
wisecrack Posted February 3, 2009 Author Posted February 3, 2009 Thanks for the info guys. I bought it from Sportmans warehouse and it's still under guarantee. I wonder if it would be best to phone IHF and rather send it via speed post my self than to rely on Sportmans to send it away and then perhaps having to wait longer.
IanC Posted February 3, 2009 Posted February 3, 2009 Wisecrack.The same happened to my CS200. The two side ones broke of. They should be able to replace the back cover. I will take it to them later this week.
Flat tu lance 1 Posted February 3, 2009 Posted February 3, 2009 See if you can send it direct to IHF if I'm not mistaken you can download a service card from the polar website. They do really provide great service.
wisecrack Posted February 4, 2009 Author Posted February 4, 2009 Thanks again for the help. The same happened to mine IanC the two side ones broke. I have the service card so I will complete it and sent it off to Polar together with proof of purchase.
zee Posted February 4, 2009 Posted February 4, 2009 Two of the plastic mount thingies on the back of my CS200 HRM broke off and now of course it does not secure to the mount anymore.Anyone know if Polar would be able to replace the back black casing where the mounting are and what the procedure is for sending the unit? Do I send it with speed services and the adress? had the exact problem two weeks ago and polar midrand changed it with no charge.seems like a common problem on the cs series
wisecrack Posted February 4, 2009 Author Posted February 4, 2009 Thanks for the head sup Zeee contacted Polar and send it off to them. They say they will replace free of charge if it's a defect or R85 otherwise.
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