pmswanepoel

Awesome! I will come back to you!

Thanks everyone, sound advice. Any of you in George?

Looking to buy an expensive bike from a new hubber (member since May of 2017) in an area not close to me (he in Western Cape, me in Gauteng). I am wary of being scammed etc. I have not contacted the person yet. The bike he is selling is exactly the bike I am looking for. Any advice/recommendations please? I really want the bike. TIA

Yeah, with you dude. No doubt. My only concern was the personal touch, I get that they had to follow protocol. I did not intend to bash anyone or any LBS, but simply was relaying my experience, which was a negative one. Consumers have a right to voice their experiences. Anyway, to conclude, my experience on the hub has left me somewhat bewildered -people are v aggressive. Au revoir!

In case you were wondering, the LBS sent the shoes away and gave me a new pair eventually, which is the bare minimum action that they should have taken. In my opinion, 'bare minimum' doesn't cut it.. but (clearly) that is just me... *waits*

Geesh people. Just saw the comments that kept going long after the issue was resolved. Nice bunch you are. I was simply asking for advice and thoughts (see OP). Glad you had fun with it though.. nothing like a few insults and barbed comments to get people feeling awesome!

When did I say that the lbs KNEW that the shoes were defective? I did not state that. I clearly stated that they presented as defective when upon their second use the strap on the one shoe failed. For something to be defective it does not have to be immediately obvious. Some 'big hole' eh?

keep dreaming bud -you did. My agenda is that I require good service and at least a bit of 'it is not our fault, but we sympathise' -some agenda huh? Dude, I feel like you are spoiling, perhaps when you spend that kind of cash on a pair of shoes that fail on their second use you might have a different opinion on this.

The truth is if I paid 100k or so for a frame and it cracked on the 2nd ride I would certainly ask for a replacement straight away, but that is just me I guess. I realise that process needs to be followed, and that is fine, but here is how I as a LBS would have dealt with it: Customer: Hi, this strap snapped the second time I used these brand new shoes, I was using them as per the instructions. LBS: Hi, wow that is quite *** -sorry about that, this has never happened before with these shoes that we know of. Customer: Well, I Googled it and it seems it is quite a common occurrence -weird, I love Specialized stuff, it is usually top quality in my experience. LBS: Look, we need to send them away so that Specialized can have a look at them, but since they will likely replace them anyway, why don't you take this loan pair to use in the meantime? It is the least we could do to mitigate the situation. Chances are Specialized will replace them and we will all be happy. Customer: Wow, thank you very much -that is a generous offer. I do like the shoes and was excited to use them in my race this weekend. LBS: OK, fill out this form and we will get the process started -I will keep in touch. Customer: Awesome -many thanks! That is how I would have responded, had the LBS been my baby. But it seems I am in the minority. Anyway, Camelman you are correct, I will likely get a replacement pair which is the way it should be. I am just miffed at how it was handled, really.

ok, ok, if you want to be specific about it -you implied that I am a liar. What of your accusation of an 'agenda'? I'm even confused as to what my 'agenda' could even be? Go from store to store buying pairs of R4000 cycling shoes, then damaging them so that I can get a replacement pair? Why would I even do that? I like the shoes and want to use them. Dude, like I said, trolling..

haha! Dude -agenda!? For real? Besides calling me a liar, I now have an 'agenda'!? You're trolling, surely.

Now THAT is how to treat a customer. Lesson learned -I will not go back there after this fiasco is concluded.

I think common sense is in desperate need here. The product was clearly and blatantly defective and there is not really any two ways about it. They have now sent it off for 'official' verification of course, but it obvious. Again, it is about customer service for me. These guys are not covering themselves in glory.

Not asking 'in terms of the law'. I'm saying that if I was the person/LBS that sold a defective product to someone I would go out of my way to assist/rectify the situation. They are not.

Cedar Square actually. As a customer that has paid handsomely for a product I expect that product to be free from defects, and for the seller to take responsibility. Disappointing but not entirely unexpected behaviour, to be honest. Where I come from we bend over backwards to help (and therefore keep) customers. This guys was VERY low on the customer service scale. His favourite action was a shrug. I have spent thousands at that shop, I expected more. Oh well.

Missing the point..

Somehow I dont see Steve doing the same. Time will tell I guess.

So I was heavily spoiled this past Christmas and got a pair of specialized trivent triathlon cycling shoes. The really expensive rear entry ones with the boa closure system and magnet etc etc. The second time I used them I used the heel strap to (gently) pull the shoe on. The strap snapped (and it was a very gentle pull). The guys where they were bought from say they cannot do much beyond sending them back to specialized for an inspection. This has left me without shoes for the weekend. The sales guy (Steve, lol) was not very helpful and initially tried to get away with not doing anything about it. I persisted and he then made some phone calls. He claims that he has never seen such a failure in the shoes before, but a quick google search reveals it is not uncommon. They have now sent them away, and I am not hopeful of them sorting the issue, based on my experience in the shop. The least I would have expected was an immediate replacement pair -am I being unreasonable? Thoughts?

http://home.trainingpeaks.com/articles/general-fitness/the-straight-dope-on-sugar-in-sports-drinks,-by-matt-fitzgerald.aspx

Garmin the only way. I've tried all. Trust me.

Totally possible

I dont use supplements... I do OK. If you eat and rest well there should be no need. Try it, for real.

Ya, Naas is the real deal. Awesome to deal with.

Too many entrants, won't do this race again. Impossible NOT to draft.

Not done Epic, but IMO Comrades FAR harder than Ironman. Of course, training for Ironman is more difficult for obvious reasons.