Matt

No, we didn’t mention that. It didn’t seem relevant to the marketplace data. The forums are open, the event calendar is free to list, and our editorial email is on the site for race reports. If the gravity community wants more presence, all the tools are there.

A deal via Bike Hub Pay also requires initial acceptance by the seller. So if you've not received AND accepted an offer prior to getting a payment confirmation from us, it's a big red flag. The key advice is no matter what transaction method you've chosen (Bike Hub Pay, direct EFT, etc), don't take any email or SMS confirmation as proof of payment. Log on to Bike Hub to check your Deals page for payment status, or for a direct deal, log on to your banking app to confirm the money has actually reflected.

We've had further reports of similar attempts now originating from Facebook marketplace. They encourage the seller to list here in order to use Pay, but then send a fake email to confirm payment, similar to above. Latest details: Facebook username: Botha Zane Phone number: 073 466 3766 Fake email details: Sender: notifications.bikehub.co.za@gmail.com Buyer: Mauer Jonathan. Delivery address - Mailing details 24 Umtungwa Birch Acres Kempton Park 1618.

Update: The same person/people registered this morning with the following details: Username: Jeremy010 Email: jeremycgill71@gmail.com Phone number: 073 466 3766 Buyer name: Andries Thabiso Leburu Delivery address: Nova Pioneer Complex 8 Matuka Cl, Carlswald Midrand Johannesburg. 2000.

We've just been alerted to a user sending fake "Payout completed" emails to users on Bike Hub. The account has been flagged and those they interacted with will receive a warning. Here are the details we have for now and will update as we investigate further. The details: Sender: Bike Hub <bikehubs@mail.com>. --> Fake sender. Buyer: Peter Ziqubu. --> Probably faked Delivery address: Villeroy Court Complex Invicta Rd, Halfway Gardens Midrand Johannesburg. 2000. Example content:

Apologies for the slow response. On it now, we're in the process of moving all related posts to here:

We've unfortunately had to block certain VPN providers temporarily following an attempted large scale spam attack yesterday, originating from a range of VPN providers. We're looking at longer term solutions but for now its the best available option.

You and all other sellers are entitled to make that choice. But I am genuinely curious how you worry you'd lose out? We had a sale north of R100k this week. A buyer with less than 24 hours on Bike Hub. The seller a Hubber of almost 10 years with many positive ratings. I'd argue that that sale, and many others like it, would not have happened with out Bike Hub Pay bridging the trust gap. Again, it is your choice to use Bike Hub Pay or not. We’re keen to better understand the concerns of those who prefer not to, so we can continue improving the system.

The process does inherently add a delay vs. getting the cash upfront. We've been doing a lot of work behind the scenes to streamline the payment processes, both incoming from buyers and outgoing to the seller. Later this year we aim to launch instant payouts... watch this space.

Thanks. It would appear that this user was previously banned for attempting to avoid our modest dealer listing fees. This duplicate account is a further infringement of our T&Cs and has been suspended. GrannyGear - I’m sure you wouldn’t take kindly to folks coming to your shop and leaving without paying. Please show us and other bicycle businesses using Bike Hub the same respect.

Please report to us. We've seen scammers make similar claims in the past in an attempt to bypass Bike Hub Pay.

Sorry to hear about your experience with this seller. Thank you for sharing this warning with the community. While we encourage members to share experiences like this through our forums and user reviews, erring on the side of caution I've removed the photos and bank details to protect privacy for the moment. We've noticed an increase in problematic transactions over the holiday period, often involving poor communication and follow-through rather than outright scams. While it doesn't excuse the behaviour, I'd hope this issue falls into the same category. We have noted the issue on their account and will follow updates here.

You're right that enquiries alone don't tell the complete story. We've found enquiries are a useful proxy for market activity, but the real insights come from our actual transaction data. Our Q2 2025 numbers show: Enquiries up 13.7% YoY (as reported) Actual sales volume up 8.25% YoY (from Bike Hub Pay transactions + seller-confirmed sales) Average discount from list price increased from 6.05% to 8.39% So while demand is genuinely stronger, observations here are spot-on that buyers are negotiating harder. The market is perhaps more active but also more price-sensitive than the enquiry numbers alone would suggest. Your experience may vary depending on bike category, size, condition, and even region, but the overall trend shows Q2 2025 outperforming 2024 in both activity and actual transactions - just with tighter margins for sellers.

@SuperDooperSnooper - Sorry to hear about your unresolved issues with this seller. We did receive your report and have had several similar complaints. While this seller has resolved issues in other cases, the pattern of poor communication, delivery and unresolved transactions has led us to now suspend their account. I apologise for not responding directly to your initial report. We review all reports but don't always send individual responses - they do build an important history that informs our decisions on future reports and actions like this suspension. We'll take action against repeat problematic behaviour regardless of payment method, though we do have more options to help when issues arise through Bike Hub Pay. Unfortunately, a suspension doesn't help resolve your specific issue. @Barry - I don't see any reports from you about this seller in our system. If you submitted through another channel and we missed it, I apologise. Rest assured you weren't actively ignored.

Thanks for the heads up. We've flagged the account. It appears this individual has popped up before: