We'll take it! We're not on The Hub that much so this one only popped up this morning when we logged in and did a search. Usually comes up with old threads only so we've managed by hook or by crook to keep our noses clean. And the pressure to do so just gets more and more as more people use forums and social media to raise an issue. Back in the day we would receive an email and before then we used to get a phone call. So to the consumer all these forms of immediate "consumer reporting" can only be good. Sometimes it's not quite fair in that it doesn't portray both sides of the story and if you're not on it quick enough then it becomes fact. We dropped the ball here, no use beating around the bush and telling you guys how difficult life is and how long our IT guys have been battling to get our problems sorted. Still, we choose to put ourselves out there. We're on The Hub, Twitter, Facebook, have a YouTube channel and a Contact Us section directly from our website. Over and above that there's good old fashion phone, the odd fax and on top of that the emails we receive directly into our Inbox. But like you guys, we demand the best service when we walk into a shop and we expect to offer nothing less. Only the best will do and that means getting round to each and every email, fax, letter and phone call.
