Fritz Pienaar

I have a BC Bike race team entry available, which I cannot used due to work commitments. I paid $2249 per person (around R30k pp) but willing to negotiate on price. Message me if interested.

Hi guys, We spend a tremendous amount of time and money to redevelop SAS and make some really important security and system upgrades, and it sucks to hear that some of you are having bad experiences. I firmly believe that the changes are necessary and that the system will be easier to work and better in the long run and welcome any feedback going forward. Here is some of the changes and why we did it: With regards to entries: · We now require a login with username and password, which protects your data as required by the POPI act (protection of personal information). This makes it more difficult to enter initially, but it is required by law and we believe it is the responsible thing to do. Most systems are open and it is therefore easy to steal data, but not with SAS. · Minors cannot enter themselves and needs a parent to enter them. This is again required by law and we felt it was the right thing to implement. We will change this slightly so that the minor can enter himself for further events, after the parent has done so on the 1st time, but the parent will receive an email in which they need to click a button in order to grant consent. Other systems allow minors to enter, but it is wrong. · Id numbers are verified so a person cannot enter without the correct ID number. This stops people from entering friends or minors with ID’s that have the date of birth and then 000000 for instance. This is important to identify the person that entered and link it to the profile on the system so that his seeding is updated correctly etc… We also establish gender and age cat automatically from this. We are not aware of any issues with the entry system and processed over 9000 entries in January (mostly Jeep Warrior race). The only exceptions was where users had duplicate profiles on the system, and we have corrected most of these. There has been other functionality added to the entry system to make your live easier: · Login with Facebook · If you are logged in with Facebook you can see your Facebook friend who have also logged in with Facebook before and add them to entries without needing any further details · You can enter multiple events or people on single checkout · You can enter friends without knowing or needing to enter all their details, because the system will require only the email and cell and then mail them with a prompt to complete the rest of their details an accept the T’s and C’s. The other aspect of SAS is the tracking and loading of results. We have not loaded new results from November last year, because we are cleaning the database. All the results are on file and will be updated before 20 Feb. This is not an error, but a clean-up process to insure that we have the correct results linked to every person and the correct ID number for every person. You are welcome to contact me personally fritz@cyclesport.co.za if you are not getting a response from the office. I do sincerely apologise if that was the case.

Thank you for the feedback Rock Guy and everyone else. It is disappointing to hear negative feedback, but we will take it on the chin and aim to improve. I would like to elaborate on some of the issues below 1. We changed to a new entry / timing solution which is more secure (required by POPI act) and integrated with SAS, but we experienced some network issues which slowed down registration. Sorry to those that was inconvenienced - this will be sorted next time. 2. Water points - We allocated more water than normal per person, but it was super hot and we did not cope with the demand. This is no excuse and we will be investing in much better infrastructure to handle days like this! 3. Route - We tried something different than what we used at Trailseeker and also tried to find separate routes for the Marathon and Half-Marathon events to avoid congestion. We felt that the Half and Ultra routes was good, but that the Marathon was not as good as last year. We plan to develop new trails to give us a better route for the Marathon distance or to make changes to insure that all distances have an equally exciting route. 4. Post race - We had catering by the restaurant, craft beer and barista coffee with 2 additional Bedouin tents, table and chairs, so not sure what is expected here? We will maybe just increase signage and bring things closer together. 5. Results - We captured everyone and had solid backups, but network issues meant that rider details was not pulled through right away. It will be up on SASeeding.org tonight. Apologies for the delay. I do believe that most issues were due to making too many changes in one go, but we will do everything needed to run a great show in Sabie and the rest of the series. Thanks to those who took part for the support.

We did not merge all the distances and actually had separate routes for the 10, 20 and rest. You are correct though that it is a bad idea to merge so many riders in muddy conditions. This will not happen at all next year, as we will split it over 2 days.

I will attempt to answer your questions Thug, but really don't want anyone to feel shafted, so I will happily give any of you a full refund if you feel that was the case, so email me on fritz@advendurance.com if you want a refund. The entries came in slowly in Jan and we made a forecast based on previous experience, but had a sudden influx of entries close to the closing date, which made it difficult to make arrangements. We increased our medal order in the last week and was able to make an additional 500 and we packed extra stickers, numbers etc, but was not able to order more socks etc in the short time frame. We calculate the water allocations based on the amount of riders, but got that seriously wrong, for which I apologised. The water would have however been sufficient if the water points had better control (not allowing riders to wash bikes, glasses and faces) and if the refilled earlier. This is still our responsibility, so I am not blame shifting, but promising to do it better going forward. We used livetime on smaller events and massive events like the Warrior race series (8000 participants) without issues, so I was confident that they would cope, but it was not the case. I am still convinced that you will really be impressed by them in the future.

We did not anticipate the numbers and was initially hoping for 1000 riders, so we advertised that entries would stay open and even advertised late entries. Some guys plan their weekend and arrange accommodation etc before they actually enter the race, so we did not want to cap it at a late stage. We will close entries earlier next year and split it over 2 days, which will eliminate 90% of the issues.

Hi guys, Thanks for all the feedback. We are in the process of communicating to all the riders to apologise for the mishaps and explain some of the issues, so you should be getting the below message quite soon, with some more detail on photos, results etc. Thank you for participating in the MTN National MTB Dullstroom, driven by Nissan event #1 on Saturday. We are very thankful for the great support and our participation numbers completely exceeded our expectation. There were some challenges that accompanied the great numbers, so I would like to take this opportunity to apologise to the participants that were affected by this and assure you that you have my commitment to sort out these issues before the next event. I would like to elaborate on a couple of points: Water points: The nature of the route forced us to place water points at remote locations without easy access to running water, but we allocated huge quantities of food and drinks to the water points and it should have been sufficient in our experience. The muddy conditions, high participation numbers and warm weather put the water points under pressure, and some points ran out during the event. The water point personnel reported that the water was not only used for consumption, but many riders also washed their faces and bicycle chains, which amplified the problem. I assure you that we will increase quantities at the upcoming events to prevent the same problems. Congestion on route: We pride ourselves in offering you great routes and we go out of our way to avoid congestion on route, so it is especially disappointing if we don't get this right. We expected between 1000 and 1500 participants at Dullstroom and was confident that the routes could handle the load, but there was a massive influx of last minute entries which bought the total to over 2500 entries. We will definitely split this event over 2 days next year, which will resolve this issue. Medals Advendurance started an initiative with Qhubeka, where we give riders the option to donate their medals to the charity, which will use the funds to empower communities with bicycles. Your response to this initiative was great and we had over 50% of you donate your medals to Qhubeka, which means that we will donate R15 000 from this event to them. We had 1200 medals, which should have been sufficient, but we had many riders who still took medals, event after they opted to donate the money and some of you therefore did not get medals. I believe it is a great campaign and we will therefore keep doing it, but we will orders more medals to have some reserve and improve our control at the finish. Results: We started using a new timing service provider in 2014 and we are really excited about working with them, because they offer amazing technology like live timing and sms updates. This was however their first event with us and we experienced some teething problems. LiveTime did capture the results and it is available on www.livetime.co.za, so please visit the site and let them know if there are any issues? We really liked the amazing scenery and route options in Dullstroom and believe that this will grow into one of the best events on the MTB calendar. Thank you for your continued support and we hope to offer you many world class events going forward. Kind regards, Fritz Pienaar

Thank you for taking the time to give us the feedback on the event! Be assured that we will use the feedback to improve the events, so that these issues doesn't occur again. Our 1st mistake was perhaps to underestimate the impact that the increased amount of riders would have on the event. We closed the entries for the previous 2 events on 2700 but we always had a much bigger demand. We thought that we were going to be able to handle more riders at Down & Dirty, but we now realized that we allowed too many riders which caused problems on route and at water tables. We will move the cap for the next event down to 2500 riders and will improve the water points and finish points to avoid this from happening again. An unfortunate indecent occurred when a quad bike with 2 riders (which were suppose to go around) attempted to ride over the last bridge and broke it. This caused a chain reaction of people stopping and getting off, which in turn created bottlenecks. I had to make a call on how to handle this later in the day, when we realized that the bottlenecks got really long. I decided to reroute the riders to avoid further unhappiness, which he felt was the best solution under the circumstances, although it did affect results for some of the riders. We have no way of establishing who went around and who was caught in the bottleneck and can therefore not change results, but can only apologise profusely. Be assured though that it will not negatively affect your seeding for the next event, as the SAS system only takes your best results and discounts your bad results. None of the prize categories were affected by this. We try to build routes that are interesting with lots of singletracks and bridges, and we believe that is why our events are popular. It backfired on us in this instance when the bridge collapsed on a tight singletrack section, so we will have better contingency plans going forward. This with smaller numbers and bigger gaps between batches and less route overlap will hopefully resolve this. Thank you for the feedback and support.

Hi Guys, I only saw this tread now, so apologies for not communication earlier. Results are on http://www.cyclesport.co.za/content/full-results-mtn-national-xcm-6-gravel-travel and http://www.spectrumsport.co.za/ViewResults/2012MountainBiking.aspx and also now on SASeeding. We normally wait with SAS for a day or two to sort out queries before we upload and update seeding. For those wanting to know what happened to Kevin - http://kevinevansracing.blogspot.com/ Thanks for all who took part in the event and for positive feedback.

;-) I don't think it was easy, so please don't reorientate me. Our aim is to have a marathon winning time of just over 3 hours, so 3:32 for Lourens is and indication that the route was too hard.

The route was actually easier on paper than last year and we definitely did not make it harder on purpose, but the top soil that washed away in recent floods which made the roads rougher. We will listen to your feedback and will try to make it a bit easier and more enjoyable next year, so don't worry about it getting harder. Sabie will never be easy though, but we certainly want to cater for the masses and will do what we can to accommodate the bulk of the riders. Thanks for the feedback.

I am the first to admit that our service haven't always been great and I'm to blame for that, because I took on more than I could handle. We are putting in a big effort to provide better service and I believe it is paying of. We employed some great new guys in JHB (Christopher as manager and Desmond in the workshop manager) so give them a try - You will be impressed. Mark - I Was in the store yesterday and saw you beaut new Niner - Congrats!

Hi guys, I'm sorry to hear about the bad experiences at my Irene store. It is no excuse, but the workshop has been under a bit of pressure. Please email me (fritz@cyclesport.co.za) or PM me with your problems and I will gladly arrange for a free service / voucher. I unfortunatly don't get into the shops nearly as much as I need to and rely on my customers feedback, so anything (positive or negative) will be greatly appreciated.

Hi Ikonic, I organised the Nissan Hazeldean on 5 June and we cleaned the route directly after the race, except for a 5km section around Sammy Marx where we left some boards hoping that riders (like yourself) would ride the section again, as we were planning more events in that area and want to establish the route. The area belongs to Atterbury and will be developed in the future, but there a no fences, animals or farming activity at the moment and it is a great riding venue. Be assured that there are no litter or markings on the rest of the route or on any of the farmers property that was used in our event. We recently decided to move our 12 hour (previously 6 hour) event to fountains after we received reports of crime in the Sammy Marx area, so we won't use the venue again this year and will make sure that the last couple of boards and bunting are removed.

It used to be a great trail as Dirt Rider said, but is not currently ridable. The municipality erected palisade fences before and after each road crossing, which basically closed off the trail sections. I've been in contact with David Boshoff from Groenkloof and they are busy to try and reopen these trails, so we will hopefully be able to rider there again soon.