Hi, This will be Bike Addict only reply to this topic. Yes Zein did bribg in his bike for a Major service and asked to do the basic Top shock service. He asked us not to fit new dustcovers. Regards to the Rebound. Mechanic did inform the workshop Manager about the rebound adjustment not working, but it is not a part that gets worked on on the serviced asked to perform. When that section gets worked on the Shock gets sent in to the relevant supplier to be done. When he informed us about the complaint We did explain to him it is not an area where we work on at all and its impossible for us to damage that part then. I dod offer to have the suspension sent in to the agent, have them assess it ad give us a damage report if it could be Bike Addict that could have caused this. If that was the extreme case i dis tell him we would be happy to settle this bill. It was very strange that when receiving his bike the 1st thing he checked was that the rebound worked...making us believe he was aware of the problem before hand. On the pivot damage. We have the correct bearing pullers and presses to insert or retract those parts. We also have CCTV footage in the workshop we said he is welcome to view to see the process of the work that was done. The Mecanic that worked on the bike also confirmed that there was damage to those areas prior. On the matter of not returning calls. The store owner was out of store for allot of the day but everytime he got the message to phone the client back...he did. The client did not phone us again. The matter of his bike being called a “ piece of ****” That was not said. He said we did cause the damage. We then stated we work on allot of bikes, and allot of them being Carbon top end models where our clients are very particular about there equipment and service like that and that would definitely not be tolerated and damage like that on a carbon bike would be detrimental. We assemble over 200 bikes a month with a service department with over 9staff. We know what we are doing. Yes a heated conversation started and words were said from both sides. Again, video footage was made available and we did offer to have the damaged part sent in for assessment. Its easy to hear one side of the story...but usually there is 3. Happy riding.
