Good afternoon all,
I have been following this thread and have contributed to it, from time-to-time.
I purchased a new 2020 Titan Cypher Pro RS, which has given me thousands of hours of wonderful enjoyment (and sometimes very painful quads). I can say without any hesitation that my bike is one of the best value for money bikes on the market, having regard to the component mix, from the carbon bars to the carbon hoops; the SRAM GX drivetrain and pretty decent front fork, rear shock, and brakes.
My only regret is that I did not purchase the Cypher Pro, which came equipped with a 120 mm fork, as I am a burly (read not fat) rider. I am in the process of attempting to source a 120 mm -130 mm fork which will complete the package.
I can only positively comment on the after sales service, which I have received from Carlo of Titan/Merida, which epitomizes the levels of client, and after sales service, which I have experienced. I do not regret my purchase, for one moment, and trust that a lot of fellow riders who have been fortunate to purchase a Titan product, would agree with me in this regard.
It has unfortunately been necessary for me to have my frame replaced under warranty on two occasions. I am grateful that the brand offers a 5 year warranty replacement policy to the initial purchaser, on condition that the bike is registered on the website. No questions whatsoever were asked, when the frames were returned and the process of receiving the initial replacement frame was painless, and took a few days. The frame was collected from my local bike shop are delivered to them, shortly after notification of the frame issue. Unfortunately, the second frame wore in an area near the yoke on the rear suspension, and once again Titan have honoured the warranty policy. They are also replacing the carbon rear triangle, with a brand-new triangle, although this was not damaged as well as providing me with a new yoke and rear suspension collar, in order to ensure my complete satisfaction. In addition to this, they have furnished me with an almost brand-new loan bike to use whilst they build up the new frame and rear triangle. How many other brands can boast about doing this?
I read with interest the horror stories of other riders who have struggled for months, and sometimes unsuccessfully to have frames replaced under warranty. My experience has been the complete opposite. I was not familiar with the Titan brand, before purchasing my bike, but did a fair amount of research before pulling the trigger. I previously used to ride a carbon fibre SPEZ, and was horrified at the costs of servicing the fork and shock.
I believe that credit needs to be given to manufacturers/brands, which go beyond the call of duty to ensure that a customer is completely satisfied with his/her purchase. This has been my experience with Titan, and I can only recommend the brand to anybody who is considering purchasing a new bike. When you purchase a Titan product, you enjoy peace of mind by buying a well-designed and incredibly well supported product in terms of after sales service. I'm not a brand ambassador for Titan, and I don't need to plug their products. There are too few positive posts about complete customer satisfaction on the Hub, but plenty of negative posts, in this regard. I have no intention to ever choosing another brand, due to the manner in which I have been treated.
Whilst on the topic of customer satisfaction. I would like to give a huge shout out to Chris Nixon and his crew at the Constantia Uitsig Bike Park, regarding the way in which they have maintained my bike and have treated me as a loyal customer. I have never felt "ripped off" in respect of any of my dealings with them, and have always been offered alternative cost choices terms of maintenance and upgrade options. It is safe to say that once you've experienced service levels of the highest order, as I have, both from Titan, and my local bike shop, there is no reason to change to a different brand, or other bike shop.
My 2c worth.