My brother had exactly the same problem by Cajees at Princess Crossing. Baught a new bike, nothing was set up. I did some ajustments for him and tightened some loose bolts. Went to Northern Farm and the chain broke halfway through the ride. We just made a quick fix and ended up taking out about 7 links as it broke 2 more times. The gears where also skipping as it wasn't set properly. On weekends they use temps as machanics and during the week you have the profesional machanics. Also with being overpriced, you can always get a discount on anything you buy there. Rather go to Westrand Cyles, Lynden cycles or Cycle Fountain.