buffalosoldier

what ever came of this venture? the adventure TI market is growing at pace at the moment

Further update on my warranty claim. Jonathan from Momsen was in touch with me on Tuesday as per previous post. He called me personally and kept in touch with for the next three days till i had the replacement part in my hands. I contacted my LBS on Tuesday and had the part in my hands in Hillcrest KZN 11am Friday the same week. Fantastic after sales service. All my requests were accommodated and more. I don't believe there is a brand out there that doesn't experience problems. Its not so much the problem but the manner in which they handle it which matters most. Momsen huge big thumbs up from this Buffalo.

Ok just a little update since my post last night. Big Brother is watching us Momsen's claims manager sent me a PM this morning asking for contact details to assist. I'm impressed Momsen. Local seems to be lekker! It was a major factor when i bought the Vipa.

I bought a Momsen Vipa AC 2015 model XL Size I weigh 107kg. First had a frame failure during Berg and Bush event. vertical part of aluminium frame broke cracked and broke around the bottom rear pivot point. I have scene the exact failure on another XL vipa, They replaced entire frame with 2016 new colour frame. i was very pleased with the service i received. I then had exactly the same failure as the picture above. They sent new bottom rear swing arm but it was incorrect paint work. i fitted it and covered with tape. I have just discovered the same failure after Sani2C. My LBS were honest enough to tell me that they had quite a few claims for exactly the same failure. I hope it will get sorted as previously but i'm getting concerned as these bikes only come with 3 year warranty on carbon frame components

Has anyone changed the standard 160 disk to a 180mm on the Momsen ac Vipa? I have the XL frame.

Just received a replacement 2016 frame and it doesn't have a 2nd bottle holder on vertical section.

I'm based in Durban and would like to get my hands on this UCAN product. who and where can i find it?