JvanLog Posted July 6, 2011 Share I just want to share an experience of outstanding customer service that I received recently, something that goes amiss in SA so often. I bought a CycleOps trainer, and after only using it for a few weeks, it started making a terrible noise. I made a video and sent it to the distributor, Bicycle Power Trading. They distribute CycleOps powertap products, Indoor trainers, Niteflux lights and bike racks. A very efficient member of the team, Mike, contacted me the very same morning offering me a brand new trainer in exchange for my faulty one, no questions asked. Although this in itself is a testament of their commitment to customer service, they even sent the new trainer and arranged collection of mine on the same day a week later, ensuring that I don't miss a single day of training. Just wanted to share that and say thanks to Bicycle Power, you guys rock! Edited July 6, 2011 by JvanLog Link to comment https://forum.bikehub.co.za/topic/105200-customer-sevice-still-exists/ Share on other sites More sharing options...
Zula Posted July 6, 2011 Share I bought my saris from them a couple years ago. Great company, great products & great service! Link to comment https://forum.bikehub.co.za/topic/105200-customer-sevice-still-exists/#findComment-1437507 Share on other sites More sharing options...
javadude Posted July 6, 2011 Share I had the same dealings with them. My Fluid started making a noise and they also replaced it no questions asked. They didn't even bother taking the old unit back. Link to comment https://forum.bikehub.co.za/topic/105200-customer-sevice-still-exists/#findComment-1437522 Share on other sites More sharing options...
Help.Me. Posted July 6, 2011 Share I had the same dealings with them. My Fluid started making a noise and they also replaced it no questions asked. They didn't even bother taking the old unit back. Velo what kind of noise ? Mine is also noisy but i am not sure if it must sound like that?? Link to comment https://forum.bikehub.co.za/topic/105200-customer-sevice-still-exists/#findComment-1437536 Share on other sites More sharing options...
javadude Posted July 7, 2011 Share Velo what kind of noise ? Mine is also noisy but i am not sure if it must sound like that?? Was more like a screech. Sounded like the bearings were going. The replacement unit was nice and quiet. Link to comment https://forum.bikehub.co.za/topic/105200-customer-sevice-still-exists/#findComment-1438225 Share on other sites More sharing options...
CMDC Posted July 9, 2011 Share Agreed - they give great service. Link to comment https://forum.bikehub.co.za/topic/105200-customer-sevice-still-exists/#findComment-1439644 Share on other sites More sharing options...
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