No Hare Posted July 5, 2012 Share An acquaintance asked me this morning. Do you still use a Giant Escape as commuter? When I responding positive to his question he followed it up by stating/ asking the following: He had bought a Giant Escape 2 form City Cycles (Cape Town) recently, but something was seriously wrong with the bike. He asked if I would have a look at it.So he dropped the bike off this afternoon.And he told me that when he bought the bike he requested that the necessary be done to ensure that it was immediately ride- able. According to him, he walked around for nearly four hours until he was phoned for the pickup. The salesman ensured him that the bike was serviced and ready for used. But now he was really disappointed in the bike.So I went to work and found the following:Dry hubsThe brakes wasn’t setAnd a loose headsetSo I phoned him a few minutes ago to tell him what the problems were and that the bike is now fixed, ready to be picked up.I also had to share the following unpleasant news. He did not buy an Escape 2; a Giant Escape 1 was sold to him on the pretence that it was an Escape 2. The moral compass of this salesman is so off kilter it is not even funny.I do not know what measures he will take for at this stage he is still refusing to accept that he was done in. But I know for sure, never will I support City Cycles. Link to comment Share on other sites More sharing options...
wesley_r Posted July 5, 2012 Share Terrible service, but with Giant the smaller the number, the better the spec. So your buddy scored? http://www.giant-bicycles.com/en-us/bikes/model/escape.2/8910/48614/http://www.giant-bicycles.com/en-us/bikes/model/escape.1/8910/48613/ Link to comment Share on other sites More sharing options...
Bike Lore Posted July 5, 2012 Share True. Terrible service, but with Giant the smaller the number, the better the spec. So your buddy scored? http://www.giant-bic...e.2/8910/48614/http://www.giant-bic...e.1/8910/48613/ True Link to comment Share on other sites More sharing options...
No Hare Posted July 5, 2012 Share Will have to stop him before he burns the shop down...seems like he got a better deal than I thought...But their service still sucks Link to comment Share on other sites More sharing options...
wesley_r Posted July 5, 2012 Share Will have to stop him before he burns the shop down...seems like he got a better deal than I thought...But their service still sucks Yip either he got a good deal on purpose, or the salesman is so daft he sold him the better bike at the wrong price (score!) By your account the service is indeed shocking... Link to comment Share on other sites More sharing options...
heed0 Posted July 5, 2012 Share Was in there the other day, there clothing is +-50bucks cheaper than other places Link to comment Share on other sites More sharing options...
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