Jasonmtb Posted September 2, 2013 Posted September 2, 2013 There are so many threads about poor service from LBS. I recently bought a bike from them and there service has been top class. If you're looking for top service give them a shout.
rock Posted September 2, 2013 Posted September 2, 2013 woodstock, david george's shop...... www.thegearchange.com
babse Posted September 2, 2013 Posted September 2, 2013 not the 1st person i hear raving about their service keen to go around in there sometime
Jasonmtb Posted September 3, 2013 Author Posted September 3, 2013 Go check them out, David and Justin are really lekka guys. You definitely don't feel like a you're doing them a favour when you go into their shop, like so many other LBS I've been to.
Cam182 Posted February 25, 2015 Posted February 25, 2015 Old thread but thought i'd also give the thumbs up to thegearchange. I went to their new store in mowbray yesterday which is still getting up and running. Apparently they moved 2 weeks ago so there are boxes everywhere but i can see the potential once its up and running. It will be a decent sized store with a cafe, although i found parking hard to find. Sounds like Trek are going to make it a concept store of some sorts which is great to see Trek getting more involved in the SA market. I've been to trek stores around the world and SA has definitely missed out the "trek experience" the last few years so great to see the new agents giving it a go as i'm a big trek fan. Anyway awesome service from the guys there. I was after a specific trek madone seat clamp that no one else could get me. They had one attached to a complete seat mast/post which i didn't want to buy as it's probably 10x more expensive than just the clamp. Anyway they took off the clamp to lend me while they order another from the agent. Really went above and beyond so definitely check out in the future, especially if you like Trek bikes.
Tedster Posted February 25, 2015 Posted February 25, 2015 Have also bought a lot of online cycling gear from then in the past. Shipping was always quick and exchanges was also done promptly.
spinning round Posted May 27, 2015 Posted May 27, 2015 Took my Campag wheel in for broken spoke as they are around the corner from me , repaired no issues Justin is a really nice guy ill go back . Try them out
T-Bob Posted May 27, 2015 Posted May 27, 2015 For sure. they are just round the corner from my crib and have sorted me out a couple of times plus there is a Field Office in the premises pumping some decent coffee and brownies. I was a bit iffy @ R100 for a wash and a lube for my Trance but the thing came back immaculate. Wasn't too bothered as they sorted out my tubeless for nix as I'm allergic to the slime. Will go back.
velomonatiCT Posted May 27, 2015 Posted May 27, 2015 great guys at gear change always have good deals also
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