Assos Repair

[Sidmouth]

Bought my first pair 3 weeks ago, I had a crash Saturday and put 2 holes in them, R2400 pair of shorts, any ideas if they can be repaired

[MONS]

Give the Assos rep a call.... I am sure they can repair it for you! Their after sales service really rocks!

[Disylizzy]

They're repairable. My aunt has repaired quite a few shorts for my friends, so if you don't get right with Assos, PM me and we can make a plan.

[Sidmouth]

Thansk Disylizzy

That is a great offer i called the guy who sold them to me, he said I should send them back to see if he can repair them, but I am waiting to see how long this whole process takes, I dont want to wait like a few weeks only to be told they are unrepairable..

If all else fails I will be happy to give your aunt a try, thank you

[Thomo]

Howzit Sportswear (Woodstock) have done repairs for me in the past.

Depending on the damage, they could either patch or replace the panels.

http://www.howzitspo...contact-us.html

 

And they had/have a reasonable turnaround time.

Edited October 28, 2013 by Thomo

[Sidmouth]

Thanks guys

at this point it looks like i have to sort it out locally, I think Assos are great if you live in Europe and can post back to them, but from SA it is over..

I am now dealing directly with ASSOS , I will keep you updated.

but thanks for the advise, I have local alternatives which help.

http://www.assos.com/en/72/warranty---repair-policy.aspx

[jcmeyerSS]

Thansk Disylizzy

That is a great offer i called the guy who sold them to me, he said I should send them back to see if he can repair them, but I am waiting to see how long this whole process takes, I dont want to wait like a few weeks only to be told they are unrepairable..

If all else fails I will be happy to give your aunt a try, thank you

Wow the gents in WP are friendly.

[Sidmouth]

OK so Assos basically accused me of fabricating the truth.{no pun intended}

below is an extract from their email reply to me...

"I notice on the photo the wear of the lycra on the chamois area and on the right side of the leg doesn’t look like a bib that’s only 3 weeks old?

All i wanted to do was take their advice as per their website http://www.assos.com/en/72/warranty---repair-policy.aspx

 

I was recommend to a local company called Velotex, these guys fixed the holes perfectly and would not charge, so I bought some great arm warmers just not to leave empty handed, great shop with a massive array of cycle gear, great place if you are looking for great service and products.

http://www.velotex.com/

[Thomo]

Velotex used to be one of the big two manufacturers along with Anatomic. (not sure if the latter has a CT based factory)

Good to know that they do repairs to.

 

As a matter of interest, what did they do..?

Patch or replace panels.?

[Sidmouth]

They patched, very good job, they even reinforced from the inside.

not sure if they do repairs as a policy, but they did not turn me down, I think they just did me a favour.

I will buy my next bit of kit at Velotex, they have a showroom full of gear.

[Thomo]

They patched, very good job, they even reinforced from the inside.

not sure if they do repairs as a policy, but they did not turn me down, I think they just did me a favour.

I will buy my next bit of kit at Velotex, they have a showroom full of gear.

 

Yip, I've been to their showroom in Salt River.

They've been a supplier to a many local teams and clubs for a long time.