TucknRoll Posted January 15, 2015 Posted January 15, 2015 Over December I discovered a fault on my carbon Momsen frame, took it in to the lbs and they werent sure whether it would be a warranty claim or not. Anyway the next day they phoned me and said I should come and fill in the Warranty claim forms and they would send them through to Momsen. So on the 24th December 2014 I went and filled in the forms, not expecting to hear anything till well into the New Year.On 5th January 2015 i got an email from TWT stating that the claim was approved and giving me a choice of replacement frames. After replying which frame I wanted, the next day I received another email stating the frame had been couriered and should be at the lbs in 2 days. I have now rebuilt the bike and will be taking it out this weekend. Thanks Momsen and Two Wheels Trading for the great service.
Odinson Posted January 15, 2015 Posted January 15, 2015 Good service. But this story reaffirms why I'll never buy a Momsen. Cracks should be listed on all of their bikes' spec sheets.
TucknRoll Posted January 15, 2015 Author Posted January 15, 2015 Good service. But this story reaffirms why I'll never buy a Momsen. Cracks should be listed on all of their bikes' spec sheets.It wasnt a crack that was the problem, it was a problem with the rear dropout.
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