Overlord Posted March 31, 2008 Posted March 31, 2008 Do we still name the shop that gives crappy service or no service at all?
ewep Posted March 31, 2008 Posted March 31, 2008 No you can't Onetime. Remember, on the Hub, "there are always two sides of the story" and "you as customer are always the @sshole, NEVER the LBS".
Rookie101 Posted March 31, 2008 Posted March 31, 2008 Oi Onetime, wie het jou die hel ingemaak vandag?
Overlord Posted March 31, 2008 Author Posted March 31, 2008 No you can't Onetime. Remember' date=' on the Hub, "there are always two sides of the story" and "you as customer are always the @sshole, NEVER the LBS".[/quote'] Here is my side of the story; Do you stock Maxxis Minions? Yes we do.Great but I do not see any on the shelf.Sold out sir.Looking for Maxxis Minnion 2.5 tubeless tyres.Could you tell me if you sell that particular tyre?Not to sure sir but leave your name and number and we will let you know. Today two weeks later I phone and they have no idea what I'm talking about. Thank you CITY CYCLES IN CANAL WALK!
Jules Posted March 31, 2008 Posted March 31, 2008 hmmm seems such problems are not limited to online shops.
ewep Posted March 31, 2008 Posted March 31, 2008 No you can't Onetime. Remember' date=' on the Hub, "there are always two sides of the story" and "you as customer are always the @sshole, NEVER the LBS".[/quote'] Here is my side of the story; Do you stock Maxxis Minions? Yes we do.Great but I do not see any on the shelf.Sold out sir.Looking for Maxxis Minnion 2.5 tubeless tyres.Could you tell me if you sell that particular tyre?Not to sure sir but leave your name and number and we will let you know. Today two weeks later I phone and they have no idea what I'm talking about. Thank you CITY CYCLES IN CANAL WALK! Onetime, I have an old "Staaldak" from my army days. You might need this as you might now be attacked for even THINKING that City Cycles gives bad service. Unfortunately that's the way of SA. You get shyte service and YOU are in the wrong.
Overlord Posted March 31, 2008 Author Posted March 31, 2008 No you can't Onetime. Remember' date=' on the Hub, "there are always two sides of the story" and "you as customer are always the @sshole, NEVER the LBS".[/quote'] Here is my side of the story; Do you stock Maxxis Minions? Yes we do.Great but I do not see any on the shelf.Sold out sir.Looking for Maxxis Minnion 2.5 tubeless tyres.Could you tell me if you sell that particular tyre?Not to sure sir but leave your name and number and we will let you know. Today two weeks later I phone and they have no idea what I'm talking about. Thank you CITY CYCLES IN CANAL WALK! Onetime, I have an old "Staaldak" from my army days. You might need this as you might now be attacked for even THINKING that City Cycles gives bad service. Unfortunately that's the way of SA. You get shyte service and YOU are in the wrong. I say bring it on! If you can't give a service do not promise a service.Easy.
TheLegend Posted March 31, 2008 Posted March 31, 2008 there is this funny bike shop here in the WC where you as a custome always feel unwelcome as you walk in. nevertheless the shops business is going well and I tried it again and again. One good example is that I went in there on a Tuesday, asking for a certain service. They tole me to bring it in on Thursday morning and it would be done in the afternoon. Ok, I go there first thin in the morning to drop my bike off, only to be told that they won't nake it on the day since they have so much work to do. I remembered the dude what they promised me. Reply was "we will see, what we can do". At 7 minutes to 5 o clock i receive the call that mz bike is ready. "ok, cool, how long are you open for?" answer "till 5 o clock". what a nice service. I rushed rusehd there to get my bike where a heartless service has been done on that absolutely doesn't fulfill my expectations. another time I went there to get some cheap brake pads for a commuting bike of a friend ? on a friday. they didin't have some on stock, promised me to have some till mid of next week. I go there Wednesday, nothing there yet, but was promised tomorrow. "Tomorrow" I went again, nothing there, but definitely tomorrow "for you". So I skipped tomorrow and went the day after tomorrow. Guess what, nothing there but at elast they had the decency to take a set of from some brake calipers lying around and sold that to me. Another occasio, a couple of years ago, I went there to a certain service done on my bike. well, the dude refused to do it cause he thought what i wanted was insufficient. I had a different opinion (with the reason of knowing quite a couple of bike mechanics that do it that way) and asked him nevertheless to do it since I am the customer and he would earn money with it. "But I don't want to do it" (like a little sulking boy). Well, I really don't like that shop. Stories I hear from others do quite support mz opinion on this. The guy who runs the shop might be a nice guy but I think he's in the wrong business where you live from the service you provide to the paying customer.
ewep Posted March 31, 2008 Posted March 31, 2008 No you can't Onetime. Remember' date=' on the Hub, "there are always two sides of the story" and "you as customer are always the @sshole, NEVER the LBS".[/quote'] Here is my side of the story; Do you stock Maxxis Minions? Yes we do.Great but I do not see any on the shelf.Sold out sir.Looking for Maxxis Minnion 2.5 tubeless tyres.Could you tell me if you sell that particular tyre?Not to sure sir but leave your name and number and we will let you know. Today two weeks later I phone and they have no idea what I'm talking about. Thank you CITY CYCLES IN CANAL WALK! Onetime, I have an old "Staaldak" from my army days. You might need this as you might now be attacked for even THINKING that City Cycles gives bad service. Unfortunately that's the way of SA. You get shyte service and YOU are in the wrong. I say bring it on! If you can't give a service do not promise a service.Easy. I'm with you on that one, but I've been slated more than once about exactly the same thing. So brace yourself....
scotty Posted March 31, 2008 Posted March 31, 2008 I see the problem as pointed out comes with right to reply. Sites such as Hello Peter are set cater for this, this site is not.
ewep Posted March 31, 2008 Posted March 31, 2008 scotty, I don't agree. The shop has the fullest right to register and reply (e.g. Andrew Mc, CWC, etc).
widget Posted March 31, 2008 Posted March 31, 2008 I remembered the dude what they promised me. Reply was "we will see' date=' what we can do". At 7 minutes to 5 o clock i receive the call that mz bike is ready. "ok, cool, how long are you open for?" answer "till 5 o clock". what a nice service. I rushed rusehd there to get my bike where a heartless service has been done on that absolutely doesn't fulfill my expectations. [/quote'] - Hee, Hee, I had a good chuckle. It sounds like the airlines, called today and asked "Is there a Midnight freighter arrival into SA from Brussels."? Yes Sir. It arrives at 7pm. I laughed so much I had to put the phone down.! widget2008-03-31 07:19:23
scotty Posted March 31, 2008 Posted March 31, 2008 Thats if the shop knows of this site and is aware of a complaint.
Jules Posted March 31, 2008 Posted March 31, 2008 I see the problem as pointed out comes with right to reply. Sites such as Hello Peter are set cater for this' date=' this site is not. [/quote'] Hello Peter is actually a bad example. It charges companies a lot of money for the right to reply. If companies do not agree with this method of extortion, they are not allowed to reply. And some of the Hello Peter comments can be pretty defamatory - but are not removed. A friend of mine once complained about Hello Peter on Hello Peter and her comment was removed! Talk about not being able to take a dose of your own medicine!
TheLegend Posted March 31, 2008 Posted March 31, 2008 I remembered the dude what they promised me. Reply was "we will see' date=' what we can do". At 7 minutes to 5 o clock i receive the call that mz bike is ready. "ok, cool, how long are you open for?" answer "till 5 o clock". what a nice service. I rushed rusehd there to get my bike where a heartless service has been done on that absolutely doesn't fulfill my expectations. [/quote'] - Hee, Hee, I had a good chuckle. I t sounds like the airlines, called today and asked "Is there a Midnight freighter arrival into SA from Brussels."? Yes Sir. It arrives at 7pm. I laughed so much I had to put the phone down.! classic
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