Quantity service vs Quality Service

[Delgado_073]

Will you understand if a LBS ( Local Bike Shop ) tells you , " we don't have space to service your bike today, we fully booked. If we do attempt to help you , we are going possibly not finish on time or keep our quality standards as high as they are."

 

This happened to me at a Bike shop ( not one of my LBS ) in another city , and for me personally i appreciated them being honest. Ive shared this with my friends are we are divided on the issue so I'm leaving it to thehub to decide and give us a greater sample of opinions. 

 

So guys , your thoughts ?

 

[eddy]

That is the relationship I have with the shops I use and trust.

 

I would expect nothing else.

[Mntboy]

Will you understand if a LBS ( Local Bike Shop ) tells you , " we don't have space to service your bike today, we fully booked. If we do attempt to help you , we are going possibly not finish on time or keep our quality standards as high as they are."

 

This happened to me at a Bike shop ( not one of my LBS ) in another city , and for me personally i appreciated them being honest. Ive shared this with my friends are we are divided on the issue so I'm leaving it to thehub to decide and give us a greater sample of opinions.

 

So guys , your thoughts ?

Leaving it to the Hub might not be such a great idea as we are all opinionated obstinate pigs and you may not get the consensus you're looking for.

 

However here's my 2c's:

 

It really comes down to the culture the owner creates within the store. Does he/she want that there be an emphasis on providing proper customer service or do they only worry about making a buck. Proper customer service and honest communication from an lbs will see repeat business again and again. Those looking to make a quick buck eventually get known for it and end up losing their customer base as their bad reputation spreads. Again though it starts with the owner and the culture he wants within the store.

[Falco]

Will you understand if a LBS ( Local Bike Shop ) tells you , " we don't have space to service your bike today, we fully booked. If we do attempt to help you , we are going possibly not finish on time or keep our quality standards as high as they are."

 

So what they are suggesting, and the client is pretty much accepting, is that they want a free pass when they do a crap job, because they are busy?

 

Total BS. That's not honesty, it's a preemptive cop out.