ScottCM Posted July 17, 2015 Share I remember reading a lot of negative remarks about cycle lab before the change of management and then after remarks of "New management , same old bad service" were flying around. SO i thought i would tell of my experience with the store. At the end of last year i bought a road bike from them. From the first time I used the bike my large chainring seemed bent as my chain would catch my FD each revolution but i was only able to confirm this on the trainer as while on the road i wasn't able to take my eyes off the road long enough while pedalling to verify this. In April I took my bike for a service at my LBS and they put it on the stand and showed me that the chainring indeed was bent. I thought there was nothing that could be done as it has been such a long time but thought nothing ventured nothing gained. So i subsequently phoned Cycle Lab and the original sales rep had left so i was put in contact with Gary De Beer. He advised me to bring in my bike to which i did. They made the claim for me and replaced not only the chainring but the entire crank. I had an entry level Sram crank which was replaced with a Carbon Force Crank. It has been a long time since i have had such great service and would just like to thank them. Edited July 17, 2015 by ScottC-M FlyingScot, User Error, mudda and 1 other 4 Link to comment Share on other sites More sharing options...
FlyingScot Posted July 17, 2015 Share I feel like this is only half of the story...what does Cyclelab have to say? Patchelicious, dirtypot, Andrew Steer and 4 others 7 Link to comment Share on other sites More sharing options...
ScottCM Posted July 17, 2015 Share I feel like this is only half of the story...what does Cyclelab have to say? Yes was incomplete, sorry, pushed the "Tab" button on the keyboard and it posted the article midstory Link to comment Share on other sites More sharing options...
FlyingScot Posted July 17, 2015 Share Good news story! Great to see... Patchelicious 1 Link to comment Share on other sites More sharing options...
DR ◣◢ Posted July 17, 2015 Share Had they only replaced the chainring would you still have posted this? Or did you only post because you got a better crank? Link to comment Share on other sites More sharing options...
ScottCM Posted July 17, 2015 Share Had they only replaced the chainring would you still have posted this? Or did you only post because you got a better crank? In all honesty I'm not even posting it because of the replacement, because that was most likely a decision made by the Sram supplier and not the store directly. The reason for the post is because of the great customer service i received. I am once again in contact with them about another issue and once again the level of service is superb, even though i highly doubt we will be able to come to my desired out come i can not fault them on their willingness to try and help their customer out. If they were closer to my home they would be my LBS for sure. Cruz Addict and DR ◣◢ 2 Link to comment Share on other sites More sharing options...
DR ◣◢ Posted July 17, 2015 Share In all honesty I'm not even posting it because of the replacement, because that was most likely a decision made by the Sram supplier and not the store directly. The reason for the post is because of the great customer service i received. I am once again in contact with them about another issue and once again the level of service is superb, even though i highly doubt we will be able to come to my desired out come i can not fault them on their willingness to try and help their customer out. If they were closer to my home they would be my LBS for sure. Cool. Didn't mean to sound like a dick. Just asking. Patchelicious and ScottCM 2 Link to comment Share on other sites More sharing options...
ScottCM Posted July 17, 2015 Share Cool. Didn't mean to sound like a dick. Just asking. No stress bud, safe riding. Patchelicious 1 Link to comment Share on other sites More sharing options...
Patchelicious Posted July 17, 2015 Share No stress bud, safe riding. On a Friday? Come on man!! DR ◣◢ 1 Link to comment Share on other sites More sharing options...
Cruz Addict Posted July 17, 2015 Share I feel like this is only half of the story...what does Cyclelab have to say? why does this have to be half the story?why is it that if the news is good from a client perspective, regardless of who was responsible for the exchange( be it the shop or the supplier) the shops reputation is being questioned by you? surely the fact that the client won and had a good experience is all that counts here, nobody is trying to defend or question why they exchanged and made right but purely the fact that they did. i ask you why you feel the need to question the integrity of not only the shop but also the OP. do you feel its your responsibility to bring peoples integrity and reputation into question? if so perhaps a look in the mirror and questions of your own character are the order of the day! Link to comment Share on other sites More sharing options...
DR ◣◢ Posted July 17, 2015 Share why does this have to be half the story?why is it that if the news is good from a client perspective, regardless of who was responsible for the exchange( be it the shop or the supplier) the shops reputation is being questioned by you? surely the fact that the client won and had a good experience is all that counts here, nobody is trying to defend or question why they exchanged and made right but purely the fact that they did. i ask you why you feel the need to question the integrity of not only the shop but also the OP. do you feel its your responsibility to bring peoples integrity and reputation into question? if so perhaps a look in the mirror and questions of your own character are the order of the day! Read the part where OP explains the post was made before he completed the typing. https://community.bikehub.co.za/topic/152301-cycle-lab-fourways/?do=findComment&comment=2667671 Edited July 17, 2015 by Maxxis koukie 1 Link to comment Share on other sites More sharing options...
JohannM Posted August 27, 2015 Share I placed my order online yesterday (26-08-2015) made the payment and to my SHOCK the order was delivered this morning (27-08-2015) I never expected such a quick delivery it is very seldom that one gets service like this Well done Cycle Lab Fourways keep the excellent service up ScottCM 1 Link to comment Share on other sites More sharing options...
davem Posted August 27, 2015 Share Was at the sale earlier this week. Cycling has never seen anything like it. Got some excellent deals. The new owners are clearly changing the Cyclelab beast. JohannM 1 Link to comment Share on other sites More sharing options...
Grey Hubs Posted August 27, 2015 Share why does this have to be half the story?why is it that if the news is good from a client perspective, regardless of who was responsible for the exchange( be it the shop or the supplier) the shops reputation is being questioned by you? surely the fact that the client won and had a good experience is all that counts here, nobody is trying to defend or question why they exchanged and made right but purely the fact that they did. i ask you why you feel the need to question the integrity of not only the shop but also the OP. do you feel its your responsibility to bring peoples integrity and reputation into question? if so perhaps a look in the mirror and questions of your own character are the order of the day!When you see it..... CASSIE1975 1 Link to comment Share on other sites More sharing options...
dirtypot Posted August 27, 2015 Share I really think that we need to be more vigilant in our use of Comic Sans when sarcasm is being applied.Far too many people are far too serious on here... BDF and CASSIE1975 2 Link to comment Share on other sites More sharing options...
CASSIE1975 Posted August 27, 2015 Share I feel like this is only half of the story...what does Cyclelab have to say? LOL...funny Patchelicious and BDF 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now