WOW...........WHAT SERVICE

[shawn]

Hi guys, i just wanted to let you know that good service still exists. I cracked my raleigh carbon frame a month after taking delivery of the bike, i was a little scared thinking it is going to take months for a replacement frame.......hell was i sooooo wrong.

I took the bike back to hattons cycles in pinetown and the owner promised a new frame within a week ...hahahahahahaha...well so i thought, true to his word a week later my  bike was ready for collection, what makes this so special is that the new frame is the new 2009 colours.

Great service hattons.

I believe that such service deserves recognition.  

[wisecrack]

Nice to hear about the good service you received from hattons and big up to raleigh.

 

Post a picture when it's rebuilt

 

[shawn]

bike has already been delivered to me, race ready and looks wicked.

will try post a picture on monday. 

[shawn]

for the record, i am not a pro cyclist so no special attention was given to me.........In fact i am more of the back of the bunch plodder.... 

[cat-i]

 

 

sorry for hijacking a compliment to hattons ... but reading this, i simply had to add my experience with linden cycles recently

 

The Monday before Sabie Xperience my bike was in the bikeshop because there wa something wrong with the brakes. Later the monday the bikeshop phoned, saying that they'll have to send the brakes to PE to fix.

"when will it be back?" was the natural question.

Friday, they said.

Friday was too late - we wre leaving for SabieXperience during lunchtime that friday, and what if the brakes were not ready?

 

One option was to buy a new set of brakes. About 2k later for what i had, or a generic set (almost like what i had) for something over 1k.

 

A little more than what i budgeted for, but there was nothing else i could do ... a while later Mike from Linden cycles phoned. He fitted his OWN bike's brakes on my well-abused bicycle; I can use it for Sabie, and after the weekend mine should be back form PE and we can swap brakes again.

 

- Mike didn't know me from anywhere;

- I use dunkeld, linden and mike's bikes, so i'm not even a regular visitor so that he would recognise me or my bike.

- like shawn, i'm a 'bikeplodder'

- He only had my telephone number, and no guarantees that i would bring my bike (with his brakes) back after the weekend.

 

if i ever replace the well-abused bicycle, i'll know where to go

 

 

 

cat-i2009-01-24 08:36:28

[wannabearacer]

this is awesome news and good on you guys for givin the recognition to these shops. this is better advertising for them than thousands of rands on generic campaigns. im sure they appreciate it.

[jagwil]

I had a similar experience from Eben at West Rand Cycles who lent me a rear shock while mine was sent away for repairs.I live in Pretoria and Eben doesn't have my address or any idea where to find me, only my cellphone number.

[Guest Big H]

I had a similar experience from Eben at West Rand Cycles who lent me a rear shock while mine was sent away for repairs.I live in Pretoria and Eben doesn't have my address or any idea where to find me' date=' only my cellphone number.[/quote']

 

Eben is a !!!!!!!!! I have dealt with him a lot. He goes the extra mile......... even sometimes at his own expense.

[shawn]

we are all too quick to knock bad service therefore i believe good service should be rewarded.....i will continue to use hattons for all repairs and service needs that i may require.

[Harryn]

prediction for this thread: now we will get some disgruntled customer coming to bitch about some or other LBS, then a zillion other okes will come and lash him saying how gr8 that LBS is, then Porky will march in here and lash us all for waxing lyrical about our LBS's .yawn

[Moab]

prediction for this thread: now we will get some disgruntled customer coming to bitch about some or other LBS' date=' then a zillion other okes will come and lash him saying how gr8 that LBS is, then Porky will march in here and lash us all for waxing lyrical about our LBS's .yawn[/quote']

 

Like this? ...............

 

I went to my LBS and the dude ripped me off with an expensive tube!

 

Porky.. where are you?

[paulvs]

yeah man "Grant Cycles" is the best 

[porky]

then Porky will march in here and lash us all for waxing lyrical about our LBS's .yawn

 

Haa,Ha,Ha, Naa Harryn, its a lost cause, Ive given up.!!