Keep in mind when buying a Scott Dual Suspension

[Daxiet]

 

My MC40 is ~8-9 months old, after some 4400kms the rear shock is in desperate need of a service, losing pressure on the positive chamber very quickly. Almost to fast to even get a short training ride out of it.

 

Now services are normal and on certain shocks these services are recommended every 100 hours. But on the likes of Rockshox, Fox and some others most bike shops can perform the required service/obtain the spares needed. However when you have a Scott shock there is only 1 person in the country who can service them all the way down in PE. The normal lead time is 1 week, if shipped from JHB. However the 1 person is away at the EPIC and will only be available again 30 March.

 

In short be advised that if you buy a Spark (running the Scott Nube), Aspect/Reflex FX15/25 or Genius MCxx you will be relying on 1 person to maintain/repair your shock all the way down in PE. In most companies that would be considered a serious risk having your eggs in 1 basket.

 

Just a thought, I am now waiting to send my shock coastal for a week or so.

 

 

Daxiet2009-03-26 07:17:49

[wannabearacer]

thanks for letting us know. good luck hope it gets sorted

[Brandon Els]

My MC40 is ~8-9 months old' date=' after some 4400kms the rear shock is in desperate need of a service, losing pressure on the positive chamber very quickly. Almost to fast to even get a short training ride out of it.

Now services are normal and on certain shocks these services are recommended every 100 hours. But on the likes of Rockshox, Fox and some others most bike shops can perform the required service/obtain the spares needed. However when you have a Scott shock there is only 1 person in the country who can service them all the way down in PE. The normal lead time is 1 week, if shipped from JHB. However the 1 person is away at the EPIC and will only be available again 30 March.

In short be advised that if you buy a Spark (running the Scott Nube), Aspect/Reflex FX15/25 or Genius MCxx you will be relying on 1 person to maintain/repair your shock all the way down in PE. In most companies that would be considered a serious risk having your eggs in 1 basket.

Just a thought, I am now waiting to send my shock coastal for a week or so.


[/quote']

 

Daxiet

 

We use overnight express couriers in both directions and Probike pays the freight! It's a 3 day turnaround. Shocks always leave the day they arrive.

 

Apologies that Pieter is not here this week. He is running the Scott/Maxxis Tech Zone at the Epic.

 

Brandon

 

 

Who is your dealer?

 

[TNT1]

so... when you buy a scott, tell the bike shop to junk the scott shock and put a fox in, is what you are saying?

[Daxiet]

 

Daxiet

 

We use overnight express couriers in both directions and Probike pays the freight! It's a 3 day turnaround. Shocks always leave the day they arrive.

 

Apologies that Pieter is not here this week. He is running the Scott/Maxxis Tech Zone at the Epic.

 

Brandon

 

 

 

Who is your dealer?

 

Thanks for the feedback Brandon, I contacted you guys directly earlier this week and was told Pieter was the only person who could help me. I had e-mailed Pieter earlier in the year, he didn't give me the details of the process, just the shipping address.

 

I have subsiquently spoken with Grant Cycles/Linden Cycles who told me it takes at least a week, but didn't mention any details regarding the shipping (which is impressive).

 

It still remains a concern that by the sounds of things there is only 1 guy out there looking after all those shocks, or is the perception/word on the "street" incorrect? Look I am an avid Scott fan, this to date is my only frustration and it genuinely has made me re-think my ambitions to upgrade to a Spark when my ship comes in .

 

[GoLefty!!]

so... when you buy a scott' date=' tell the bike shop to junk the scott shock and put a fox in, is what you are saying? [/quote']

 

 

well save for the air sleeve, theres only one person who can service a Fox rear shock as well....

 

 

If you have a DT swiss shock you are so far up the creek without a paddle you'll probably never get home.

[Daxiet]

 

so... when you buy a scott' date=' tell the bike shop to junk the scott shock and put a fox in, is what you are saying?

[/quote']

 

Nope, the Scott shocks are awesome and furthermore the Aspect/Reflex FX15/25 and MC range have reverse action shocks (pull not push), hence you can't switch even if you really wanted to.

 

The Nube and MC range Scott shocks have 3 modes on remote lever (Lock Out, 60% Travel (TC) and Full Travel). I have become attached to the remote lever and the 60% Traction Control mode.

 

But what I am getting at is you need to take into account the fact that there is 1 person in the country that repair them and that is down in PE.

 

The detail that Brandon has supplied does sound very good, however the many eggs in 1 basket is a big concern.

 

[no.one.knows]

I could suggest a guy who i am almost certain will be able to fix it for you...

[Daxiet]

Has to be Probike the shock is in warranty.

[MintSauce]

Surely it would be wise for the distributor to train another person to do the job...? Brandon...? Generally it's a pretty simple procedure.

 

Bearing that in mind Daxiet, I suggest you do some research on the www. You are sure to find instructions somewhere.

 

How long is your warrenty...? A year...? So 3 months left...? Screw it....do it yourself!

 

I recently started working on my Fox Talas myself. If you search the net you get all sorts of warning that seem to imply your own personal world will collapse if you attempt to take it apart. But there was a service video on Fox's website...duh!

 

Will be going inside my RP3 soon too. The shops just charge way too much!

 

Plus with being able to do it yourself comes a whole world of tuning and customisation possibilities.

 

I tried some different settings and my fork is performing better than it ever has before, even when it was brand new.

 

 

 

 

[Daxiet]

Surely it would be wise for the distributor to train another person to do the job...? Brandon...? Generally it's a pretty simple procedure.

Bearing that in mind Daxiet' date=' I suggest you do some research on the www. You are sure to find instructions somewhere.

How long is your warrenty...? A year...? So 3 months left...? Screw it....do it yourself!

I recently started working on my Fox Talas myself. If you search the net you get all sorts of warning that seem to imply your own personal world will collapse if you attempt to take it apart. But there was a service video on Fox's website...duh!

Will be going inside my RP3 soon too. The shops just charge way too much!

Plus with being able to do it yourself comes a whole world of tuning and customisation possibilities.

I tried some different settings and my fork is performing better than it ever has before, even when it was brand new.

[/quote']

 

Agree why not train up another mech or two.

 

Searched the web high and low, no tech info on the Scott shocks, big in-house secret. The MC series seems to be a rare bike in the rest of the world, apparently was never sold in the US because of patent rights.

 

1 Year warranty, if you service in the 1st year the warranty is extended to 3 years, provided you do annual service. Plus I can only imagine what the replacement cost of this shock is, so I want it properly maintained.

 

Also where would I get spares for it, seals, etc.

[MintSauce]

 

Surely it would be wise for the distributor to train another person to do the job...? Brandon...? Generally it's a pretty simple procedure.

 

Bearing that in mind Daxiet' date=' I suggest you do some research on the www. You are sure to find instructions somewhere.

 

How long is your warrenty...? A year...? So 3 months left...? Screw it....do it yourself!

 

I recently started working on my Fox Talas myself. If you search the net you get all sorts of warning that seem to imply your own personal world will collapse if you attempt to take it apart. But there was a service video on Fox's website...duh!

 

Will be going inside my RP3 soon too. The shops just charge way too much!

 

Plus with being able to do it yourself comes a whole world of tuning and customisation possibilities.

 

I tried some different settings and my fork is performing better than it ever has before, even when it was brand new.

 

[/quote']

 

Agree why not train up another mech or two.

 

Searched the web high and low, no tech info on the Scott shocks, big in-house secret. The MC series seems to be a rare bike in the rest of the world, apparently was never sold in the US because of patent rights.

 

1 Year warranty, if you service in the 1st year the warranty is extended to 3 years, provided you do annual service. Plus I can only imagine what the replacement cost of this shock is, so I want it properly maintained.

 

Also where would I get spares for it, seals, etc.

 

 

Well for a 3yr warranty worth it.

 

I guess the limited service is one of the problems in buying a bike such as this with unique components.

 

I hope the service fees are at least reasonable...?

 

 

 

[Daxiet]

Apparently it works out to ~R350 according to Grant Cycles, which is very reasonable, if you compare that to a normal oil change service on a Fox which with dust seals is quoted at R500.00/100 hrs.

 

 

[Gravity Sux]

Had my Scott Nube serviced by DT Swiss in mid Feb, cost about 2x the price mentioned above but it did need some extra bits as it had gone about 12000km / 600 hrs without a service (including Sabi X mud).  Took a week and they did a pretty good job.  Over that time I had a loan shock so was still able to ride.  From what I understand they only got their service kit up and running if Feb as this requires special HP nitrogen equipment.  Anyway, they are now able to service these shocks and the shock seemed as good as new after the work.  I don't think you need to panic about service on these shocks.

[The Worm]

I don't think the concern he has is on the service of the shock, just the fact that only 1 guy can service them. It's quite strange in business to have such a "key man" dependency. I agree it would be a good idea to train up another mech.

[Gravity Sux]

I don't think the concern he has is on the service of the shock' date=' just the fact that only 1 guy can service them. It's quite strange in business to have such a "key man" dependency. I agree it would be a good idea to train up another mech.[/quote']

 

Still don't think it is a big enough issue to affect a buy decision.  My Nube was serviced by DT Swiss so if Scott do it as well that makes 2.  As I said I have done many hours over the past year and have seldom been unable to ride because of some maintenance issue. Even the fork which is serviced by my local bike shop takes more than a day to service.  To solve the problem of riding when my bike was in for service I bought my wife a nice hard tail which I borrow.

 

When it comes to buying a bike you should be concerned about but if you are worried about a 'key man' issue then you should also be worried about spares that are not available at certain times of the year (I could not get Truvative blades at one stage last year.  This was more of an issue than I have ever had with shocks).  If you are doing a major race just make sure your bike is up to scratch well before the event.

 

Personally I would not go for the MC or the stump jumper or any other bike configured like that because the rear wheel throws mud all over the rear shock and that can't be good for it.  I would rather the shock be placed where it stays relatively clean.