CAAD4 Posted March 30, 2009 Posted March 30, 2009 Last week I was chatting to other Hubbers when I saw someone enquiring about Como Bike's number. I followed the thread as Bargains, a fellow Hubber, offered his number as a contact. I mentioned that I had bought some Sidi shoes from Como Bike's SA site, but had to pay hectic duties when they arrived. Bargains aksed me to send him my documents, which I did. Shortly after I received a call Fom Neil Copeland who runs Como Bike in SA, apologising for the fact I had to pay the duties when the shoes arrived, as their policy is the price you see, is the price you pay. This morning I received a refund. Thanks for the great service guys! Hubbers look at Como Bike for online deals, particularly stuff that you cannot get in SA easily.
AndreZA Posted March 30, 2009 Posted March 30, 2009 Good on you to give feedback and excellent news from Como. .
AndreZA Posted March 30, 2009 Posted March 30, 2009 It is very sad when we have to shout "good service" when we get it' date=' when in fact it should be expected. I suppose that's the state of the SA service industry which is unfortunate. Just my 2cents[/quote'] it is 100% true but you only ever hear about the bad service. By confirming that a place gives good service might persuade other to buy from them. .
CAAD4 Posted March 30, 2009 Author Posted March 30, 2009 No, I think what is sad is that we will quickly complain when we're not happy about something, but not enough credit is given to people who go the extra mile to rectify problems, in order satisfy their customers.
splat Posted March 30, 2009 Posted March 30, 2009 I suppose that's the state of the SA service industry which is unfortunate. Just my 2cents Don't be so quick to bash South Africa. Bike service in London was pretty much the same as here, just MUCH more expensive.
AndreZA Posted March 30, 2009 Posted March 30, 2009 Stating the facts isn't BASHING SA. I have worked in the sales and service industry for 15 years and clients are always shocked when one delivers exceptional service. What does that tell you? why break the mold? .
splat Posted March 30, 2009 Posted March 30, 2009 OK, I hear your point. I am just saying that its not just SA that service from shops can be bad.
Delgado Posted March 30, 2009 Posted March 30, 2009 Last week I was chatting to other Hubbers when I saw someone enquiring about Como Bike's number. I followed the thread as Bargains' date=' a fellow Hubber, offered his number as a contact. I mentioned that I had bought some Sidi shoes from Como Bike's SA site, but had to pay hectic duties when they arrived. Bargains aksed me to send him my documents, which I did. Shortly after I received a call Fom Neil Copeland who runs Como Bike in SA, apologising for the fact I had to pay the duties when the shoes arrived, as their policy is the price you see, is the price you pay. This morning I received a refund. Thanks for the great service guys! Hubbers look at Como Bike for online deals, particularly stuff that you cannot get in SA easily. [/quote'] Brent Copeland....
CAAD4 Posted March 31, 2009 Author Posted March 31, 2009 Brent Copeland.... Nope Delgado. Neil is in SA and BRETT is in Italy.
CAAD4 Posted March 31, 2009 Author Posted March 31, 2009 Last week I was chatting to other Hubbers when I saw someone enquiring about Como Bike's number. I followed the thread as Bargains' date=' a fellow Hubber, offered his number as a contact. I mentioned that I had bought some Sidi shoes from Como Bike's SA site, but had to pay hectic duties when they arrived. Bargains aksed me to send him my documents, which I did. Shortly after I received a call Fom Neil Copeland who runs Como Bike in SA, apologising for the fact I had to pay the duties when the shoes arrived, as their policy is the price you see, is the price you pay. This morning I received a refund. Thanks for the great service guys! Hubbers look at Como Bike for online deals, particularly stuff that you cannot get in SA easily. [/quote'] Brent Copeland.... Nope Delgado. Neil is in SA. His brother Brett is in Italy.
CAAD4 Posted March 31, 2009 Author Posted March 31, 2009 Nope Delgado. Neil is in SA and his brother Brett is in Italy.
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