MiWay insurance

[iRob]

Okay so if you never complained on the hub, would they ever have informed you of an error? How many other people got that same error? if it was R20 rather then you can excuse it, but a error of R55? R55 x their 20000 clients ads to a huge amount...

 

My opinion is they should have instructed you on the 1st of December aready regarding the error not when you name and shame them...cause if no one brought it up they could have scored all the way!

 

Thats just my opinion...

 

 

Yes see thats the biggest problem; that it takes a name and shame session for MiWay to realise there is a discrepency between the online and telephonic quotes. i don't know. This kind of thing breaks a person; when you get treated like poo by the people you are paying. I only joined on Monday and I already almost want to leave MiWay.

 

 

If there is ANYONE else who joined MiWay AFTER the 1st of December AND is paying the R65/month Admin fee: IT SHOULD BE R10. Challenge them on this as if you only query it nothing will happen...

 

I'm over rolling over and playing dead with big companies and there lack of adequate skill on everyman level. Now I just need to figure out what to do about it to make it better.

gretag@miway.co.za

 

There we go.

Edited December 8, 2010 by iRob

[iRob]

I always wonder about this. The same with bike shops. They are not registered but as soon as they are "exposed" they post comebacks. Someone is talking.

 

I just wonder why it took this name and shame to get it to be taken seriously....

 

But bad service needs to be exposed. We put up with it too much in SA.

 

Here is the email I sent Greta:

 

 

"Hi Greta

 

Thank you for this.

 

I make an appeal as a customoer and as someone who wants the best for this country:

 

1) Please rectify this error so that it does not happen in future;

2) Please make an effort to decrease the waiting time on calls, (also try and change that tune; it is VERY poor quailty and drives people mad)

3) Please increase the availablity of skilled telephonic operators who are not just there to sell but are familiar with MiWay products.

4) You realise that people do still see insurance as a necessary evil, and that name and shame sessions like this where a customer blatantly gets told he is wrong do nothing to improve that.

 

I'm sorry that it resorted to me posting on the Hub, but the real lack of proper feedback from anyone at MiWay left me with very little choice.

 

I would like to NOT repeat this type if thing. It feels horrible having to shout and demand things from people. Please let's not go down that route again.

 

Thank you."

[Caerus]

Whats this admin fee all about, Its the same when buying a car - Whats the admin fee, if I buy a bike for R80 000 there is no admin fee.

[iRob]

Wool over our eyes.

[Reg Lizard]

That letter was nicely said iRob

Edited December 8, 2010 by Reg Lizard

[iRob]

Let's hope this doesn't happen to another cyclist ;-)