Cracked Gobi saddle

[wonduhboy]

Tumbleweed, your points re POP are valid, I'm not arguing that. And yes, the distributors have every right to ask for POP

However, when you have NUMEROUS (and I've searched locally and international threads on this) problems with your product breaking, shouldn't you be obliged to issue a voluntary recall on the product? or a quick exchange when breaking.

 

I'm not asking for an upgrade or cash back, I just want the product that I've paid for, to perform it's intended function.

 

I had a problem with my Crossmark tyres bubbling - called the distributor, they said they knew about, told me to take the tyre to ANY bike shop and they'd swap it out.

[Face Plant]

i agree that if there is a problem with a product that it should be replaced by the manufacturer, however what Tumbleweed said about the PoP is spot on because here are five people that have experienced a breakage out off how many Gobi's sold? lets say 100 for the sake of the argument, that means that 5% of the people using Gobi saddles have had a failure - does this warrant a recall?

 

now how many of us have bought saddles from CRC do the SA Agents have to replace them too?

 

What about the 120KG rider that has had his saddle for 2 years and recently had his Gobi break? do the Agents have to replace his saddle too because of 5% of Gobi saddles that have broken?

 

what the Agent said was supply a valid PoP and they will look at the claim! i think that is perfectly acceptable?

[Guest Big H]

I said: "if I was in detail". Since you're not seeming to let this one go, here goes: One of the things I do for my current employer is act as the liaison to the consumer columnist of the media group I work for. She's won numerous awards for just that, and I trust the knowledge I have gleaned from my time working with her.

 

Do you even know your rights as a consumer? Do you understand consumer law? Have you heard of the Consumer Protection Act that comes into power on April?

 

I'll answer for you: No, you don't.

 

So don't pick fights with leading questions if it's patently clear you don't know what you are talking about.

 

Dont let Topwhine get under your skin. He is an intellectual abrasive individual that claims to know something about everything. He does not call people an @sshole like me. Not long before his buddy will Break into the fray and attack in a pack.

[Guest Big H]

..

Edited January 31, 2011 by Big H

[Topwine]

I said: "if I was in detail". Since you're not seeming to let this one go, here goes: One of the things I do for my current employer is act as the liaison to the consumer columnist of the media group I work for. She's won numerous awards for just that, and I trust the knowledge I have gleaned from my time working with her.

 

Do you even know your rights as a consumer? Do you understand consumer law? Have you heard of the Consumer Protection Act that comes into power on April?

 

I'll answer for you: No, you don't.

 

So don't pick fights with leading questions if it's patently clear you don't know what you are talking about.

Dear Mr Tumbleweed

 

I can assure you that I have no interest in an intellectual debate with you, because although you have made it perfectly clear that you somehow think you are superior, what you have in fact proven to me, is the very opposite, which makes my personality type, (1% of the population)lose immediate interest in wasting any more time on such lesser activities.

 

I also struggle to see where, before this post I picked a fight with you. I asked you a perfected clear question and you refused to answer and attacked my "so called " lack of consumer lawknowledge (as if you know it, being a liaison to a consumer columnist)?

 

You talk about being "patently" clear about knowing what I know or don't know. Isn't that funny indeed. You should learn to put your big foot in your mouth, or maybe your big thumb on your keyboard first before pronouncing what you think I know or don't know. For your interest, I have downloaded the "new" draft of the consumer Act already a while ago and read it. I would not declare myself a specialist like you do, but I know business, and I know you don't, because no business, if they intend to stay in business, would publicly declare the way you did, that they do not welcome customers that stand up for their rights as consumers. This has got nothing to do with knowing consumer law, it is about the customer being right, and wanting to protect your brand, and not wanting to antagonize your market. I have also never questioned the right to ask for a POP, merely stated that the rights of the customer also be upheld and supported by you, which you clearly refused to do.

 

Oh, and reading your posts in this thread again, it is very clear, you are not the right person as moderator, and you should really step down.

[GTRacing]

My fizik pave cracked in the same place... WTF?

[Guest Big H]

My Selle Italia's has never cracked

 

The way they spell fi'zi:k should have warned you.

Edited January 31, 2011 by Big H

[Tumbleweed]

Dear Mr Tumbleweed

 

I can assure you that I have no interest in an intellectual debate with you, because although you have made it perfectly clear that you somehow think you are superior, what you have in fact proven to me, is the very opposite, which makes my personality type, (1% of the population)lose immediate interest in wasting any more time on such lesser activities.

 

But you have done just that…

 

I also struggle to see where, before this post I picked a fight with you.

 

Well, me too. I never said you did.

 

I asked you a perfected clear question and you refused to answer and attacked my "so called " lack of consumer lawknowledge (as if you know it, being a liaison to a consumer columnist)?

 

You asked me a leading question, stemming from a simple post in which I stated the agent had a right to ask for a PoP. From this, by some unexplained extension, you assumed I was defending the agent.

 

You talk about being "patently" clear about knowing what I know or don't know. Isn't that funny indeed. You should learn to put your big foot in your mouth, or maybe your big thumb on your keyboard first before pronouncing what you think I know or don't know. For your interest, I have downloaded the "new" draft of the consumer Act already a while ago and read it. I would not declare myself a specialist like you do, but I know business, and I know you don't, because no business, if they intend to stay in business, would publicly declare the way you did, that they do not welcome customers that stand up for their rights as consumers. This has got nothing to do with knowing consumer law, it is about the customer being right, and wanting to protect your brand, and not wanting to antagonize your market. I have also never questioned the right to ask for a POP, merely stated that the rights of the customer also be upheld and supported by you, which you clearly refused to do.

 

What rights have not been upheld? Which rights have I refused to support? Once again, my post simply stated that the agent has a right to ask for a PoP. One of the reasons for this was stated in my response to Seabee, and has been borne out by two other posts here. It is not just about "the customer being right", as you contend, it's about fairness. That works both ways.

 

Oh, and I wear size 8, so my foot isn't that big.

 

Oh, and reading your posts in this thread again, it is very clear, you are not the right person as moderator, and you should really step down.

 

Then feel free to use the report function and exercise your right as a memeber of this forum to state why you think this is so from my posts on this thread. Should Admin and the other moderators agree, I would gladly step down.

[Lucky Luke.]

The way they spell fi'zi:k should have warned you.

 

crap I just bought one. And it has carbon rails. And I don't have a POP (whatever that is).

Edited February 1, 2011 by Luke.

[Guest Big H]

crap I just bought one. And it has carbon rails. And the hubber I bought it from didn't post the POP (whatever that is).

 

Is that the same as "Your POP3 server has not responded......."?????

[GTRacing]

Proof of purchase I assume?

[Slowbee]

BigH for president of the Hub Club !

[Slowbee]

As an aside, is there any obligation for a company to have a recall? if they dont want to they dont have to ?

[Nimby]

IMO the local distributor argument is a red herring. As the agent/distributor for a global brand it shouldn't matter where the saddle was purchased - in SA, on CRC or on the moon. The local distributor should ensure that any local returns are sent back to Fizik in Italy and the process is paid for by the manufacturer. Perhaps the better option would be to try and contact Fizik direct?

 

Also - I would imagine that a 1% failure rate would be too high and would warrant a recall - just ask Toyota. The damage that this kind of thing can do to a brand is huge.

[nolipoli]

Will you guys let this thread die already!!! I have a Gobi to sell.

 

To 'Topwhine' - Tumbleweed has been around this place for a loong time, has deservedly gained a reputation for being fair, reasonable, and knowledgable guy.

 

I have read your attacks on him, and can only suggest that you 'play the ball, not the player'. He has only offered his opinion on the matter, and being a public forum, he is entitled to it, even if it differs from yours.

[MintSauce]

OH.MY.GOD! A distributor offers to look after it's consumers and you complain and bitch and moan? What more do you want?

 

And as for the failure rate, anyone care to venture a guess as to how many of those saddles are in SA? Someone mentioned '100'. Ahem, they are spec'd on almost every Giant bike sold locally....that would be THOUSANDS of saddles.

 

Seriously, some of you don't keep POPs? Wake up people.

 

As for recalls, the way I see it, a company is only obliged to do a recall if the failure of a product can cause serious injury or death. I don't see that happening when your saddle cracks. Offering to replace it after the fact is totally fair.

 

Stop being a bunch of whiners and be thankful that they're standing by their product. And asking for a PoP is their right.

 

@Topwine....stop being a chop

 

Honestly, some people...