I used to be a big Leatt Supporter, until I bought two sets of gloves that clearly had a design or manufacturing flaw. One set for me, the other for my riding buddy. We both had the same issue, the gloves would fit fine until you try and ride with them. The glove would cut into that section of skin between your index finger and thumb, making it quite painful to ride with. I had used various other Leatt gloves before (of the same size XL) and never had any issues.
I took them back to the shop after the first ride, thinking it would be a very simply return. Turns out that would not be the case. They “inspected” the gloves and claimed they were fine, and in fact that they were “improved” from the previous year’s version. They were unwilling to even swap them out for another set of gloves. The best they were willing to do was to offer me a crappy discount on a new set of different gloves.
I went to their offices in Cape Town to try and explain what the issue was. After waiting at reception for the rep for probably 20 mins, he showed up after clearly just having had a lekker cigarette. I dunno, felt like he just wanted to make it very clear to me that I was simply not on his list of priorities. Fine, I get it, who cares about one customer with some complaints about a pair of gloves.
On my way back home, the bike shop I had bought the gloves from gave me a call and offered a refund. Seemed like a happy ending, despite the struggle. Months later I learned Leatt never actually refunded the purchase and that it was the shop acting on their own to refund me.
Based on my experience with Leatt, I would recommend rather supporting a different brand. They make good products, but they will treat you and the shops you want to support like dirt. Good luck getting your helmet sorted out with them.
