Have to say that I've had the complete opposite experience with them. I've often been suprised by a discounted price once it's been rung up on the till. I once had a problem with a Suunto watch that I won at a race (not sponsored by any particular shop). Cape Union weren't interested and wanted to charge me the postage and 400 bucks handling fee to send it to the suppliers. I tried Due South and they simply sent it away and phoned me 2 weeks later to pick it up, fully replaired and no charge. One more good story; I had a pair of Salomon XA 3D shoes, that I used for adventure racing, trail running, triathlons etc. After about a year of heavy use, I noticed the lace on the one shoe was wearing thin. The speed lacing system doesn't allow one to just simply put on new laces, so I took them back to Due South and asked if there was anything they could do, ie. send them in for proper re-lacing by Salomon, which I expected to pay for. Their answer: Salomon shoes don't break, here is a brand new pair. Enjoy. And no, I don't work for Due South! Just had only good service there.
