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Read the post and decide for yourself what you think of their service ... I am just telling the sad story because I am somewhat annoyed and maybe I can save some people some money and trouble .. On the 16th of August I ordered "CASTELLI Free Aero Race 4 Men's 2021 Bibshort" Large for R2770 all in. Bib arrived, fits well, all good. On the 25th of September I ordered "CASTELLI Free Aero Race 4 Bibshort Team" Large and some other stuff for R3837. Stuff arrived, I checked the product and size and tossed it in the cupboard. A few days later I decided to wear the new bib. Way too small in-spite of also being a "Large" and also "Free Aero Race 4 Bibshort". Thats annoying as I thought I was getting the same bib. I emailed them and paid R220 to send the bib back for a credit. Paying R220 for a return is little annoying but it is in the T&C's so ok. They said they would have more of the original bib I ordered in Nov. Popped the bib with all tags attached into a ziplock back and gave it to the courier. Response: "I am sorry but we will unfortunately not be able to accept the return if you don’t have the original packaging, as per our terms and my original email. We will courier the return back to you tomorrow." It seems if you don't keep the original plastic bag you can't do a return. Thats also in the T&C's but really? Radically different sizing for "Large" of the "same" product and they reject the return on a technicality? I queried this, response: "Again thanks for the reply. No we do not have Castelli bags lying around as each Castelli bag has a bar code and label specific to the model and size of the particular item." They have offered to refund my R220 but thats it. Now I need to find somewhere else to buy cycling clothing online and am stuck with an expensive bib I can't use.

Hi Guys Just want to add another good note for Finish Line Cycles in Kempton Park. Took my road bike in for a service on Monday afternoon and was told that it would be ready by Wednesday (busy time of year due to 947). Got a call after the bike was looked at stating issues that have been found and to confirm costs before starting the service. All was confirmed and Bike was ready on Wednesday for pick up. I went for a ride this morning with one of the local bike groups and the bike was amazing, with gear changes being very smooth. Thanks Finish Line. You have my full support for future bike services.

I got a new xd drive in December for my hope 4 pro and the green seal that is meant to protect the teeth isn’t sitting flat. When I spin my wheel one sided the seal always just shows and then go away on the rotation, is this normal or not? I’m just worried dirt gets in and damages the teeth and hub. If you can help it would be very appreciated. Francois

Last nite, I parked in the last available parking bay, next to this interesting work-station, some of you may well know about it, but it was 1st for me...! Pictures are self-evident, but basically tools attached to a central work station, with ARMS to place the bike upon (off the ground, for ease-of-servicing), else the cables are plenty long enough to reach a bike or two, even if they are a few feet away from the station... the service-station uses PARK tools, so that's good, floor-bolted track-style pump, basically, SUPER innovative, and gave me a smile! Anyone know where any OTHERS are located; could be useful to know? THIS one is at Ladies Mile, in the new Checkers/Woolworths parking lot, in the South-West corner. (and lockable bike racks right next to it) Cheers Chris

Hi, Advice please. Anyone know who can help service my Tacx smart trainer. No help from Garmin SA. Thanks Dean

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Hi, Does anyone know where I can have a Tacx indoor trainer serviced? I'm unable to correctly calibrate the trainer - no matter how tight I set the roller against the tyre, it still says it's too loose, and it severely under-reads power (it's a Bushido Smart wheel-on). It seems since Garmin bought Tacx in Feb, no-one is (officially) supporting the Tacx trainers in SA... ???? Thanks

Hi, Everyone Recently bought a kit off the hub from a guy in Cape Town. Only to discover he has a bike shop, IN my HOOD.. How AWESOME is that!! BTW. my hood is Edgemead in Cape Town Any rate the kit was Superb Condition at a really Great price. I'm almost sure it made me faster Subsequently had a repair done as well. GREAT SERVICE, with a SMILE and a Speedy turn around. I've recommended him to AAAAAALLLLLLLL my Mates. Look him up guys, his name is.....Glen de Goede

Just got my Enduro rig back from a full service from Tribe On Main. I was under the impression that they do mostly road bikes and tri bikes. But they are jacked. The tech guys there can service any kind of bike, im stoked, my bike is noise free for the first time. If you guys are looking for a great bike service you should check them out! www.tribemultisports.co.za , in Bryanston! brAAp!!

Guys if you looking for a no fuss service. Call Josh at Cyclists Work Shop. I have been using them for months and they are brilliant. The best part is that they collect and drop off your bike (for a fee) which makes life so much more simpler. Find their details at http://www.cyclistsworkshop.co.za/

In a modern world where we shop from all over the globe we sometimes face different problems than shopping from the LBS. My recent online purchase of a bike from Planet-X's online store in the UK is one good example; when the goods go missing and you have to deal with a support team hiding behind an email system; things can become frustrating. My email is merely an example of what can go wrong and to also single out a vendor who I do not recommend you ever use based on personal experience. Planet-X have great products that are priced competitively, but you need to offset that against a disorganized company with really bad service. I placed an order 68 days ago; a bike, some wheels and odds-and-ends. The wheels have arrived, but the rest is still missing with no end in sight. The support team takes at least 24 hours to respond to your emails. The support team commits to follow up, but does not respond, repeatedly! Support tickets remain unanswered for 18 days and when you follow up they have closed it, even though the next action is a follow up from them. They told me; "...the issue you have had with the couriers unfortunately it is beyond our control once it leaves us." I have no contract with the courier, I have no recourse with them, nor did I even have a say in who they should use, although I had to pay quite a bit for the shipping. One moment they agree the items are missing, the next moment they confuse it with a separate order and tell me the goods have been deliverd. They fail to escalate issues, even when requested to do so. An email to Bary Dunn, the COO, remains unanswered. The issue was forwarded to David Hanney, the CEO, who have not taken any action yet. I am well aware that they are a small company, that they have good products and I cam imagine that some of you are quite happy with their service. I can unfortunately not relate to such an experience; mine being one from hell. This is merely a warning to potential buyers when ordering online or speficially when dealing with Planet-X; please take this into consideration when buying from them - vote with your wallets. Support the LBS. Chris

I've searched for this topic and nothing comes up recently so apologies if it has been discussed and I haven't managed to find the thread. I'm looking for the best place to service/repair a MTB in Cape Town please - preferably city centre area but will also look at other Cape suburbs if needed. Any advice based on recent experiences would be great. Thanks a lot.