MariusL Posted March 3, 2011 Posted March 3, 2011 Good news, Chatted to Hennie and he sorted it all out by the sounds of things. He was able to give me answers and tell me what happened rather than "we do not have stock" Thanks Hennie hennie's service is always top notch - he is the only guy I contact at buycycle
Guest coenie Posted March 3, 2011 Posted March 3, 2011 hennie's service is always top notch - he is the only guy I contact at buycycle Now I know....why did you not tell me days ago Maruis
dirtrider Posted March 3, 2011 Posted March 3, 2011 So basically you just bad mouth another supplier because things did not go 100% to your liking . But like somebody once said People with great minds talk about ideasPeople with mediocre minds talk about thingsPeople with small minds talk about other people
slowlady Posted March 3, 2011 Posted March 3, 2011 Sorry to hear about your bad experience.I bought a bike from them last year and their service was great. They also did follow up calls checking whether I received my delivery in order and another one checking that I was happy with the bike. I also called several times before I made the puchase with 110 questions and they always responded very well.
HowellingWulf Posted March 3, 2011 Posted March 3, 2011 I placed a query with them earlier the week regarding a Fox shock which were coincidently the cheapest price around. Placed the order with them 2 days ago and it was delivered today by RAM. Also ordered a PG990 cassette (cheaper than CWC & CRC). Last year I placed an enquiry with them regarding a wheelset. Kevin promptly responded. I found the wheelset for cheaper at CWC though. From my side, nothing but excellent service from the guys. Keep up the good work!!!!
b-unit Posted March 3, 2011 Posted March 3, 2011 My brother and I also found him to be VERY rude. Other people at buycycle had a better attitude, but it still makes one hesitant to go back.
trekpostal Posted March 3, 2011 Posted March 3, 2011 Right forum to raise an issue like this - SA generally just accepts poor service and it needs to end. Still waiting for them to answer a stock query
b-unit Posted March 3, 2011 Posted March 3, 2011 Kevin also gave me great service. Maybe they should get Martin to shadow Kevin for a few days (or months) before he chases too many customers away.
Guest coenie Posted March 4, 2011 Posted March 4, 2011 Kevin also gave me great service. Maybe they should get Martin to shadow Kevin for a few days (or months) before he chases too many customers away.
scotty Posted March 4, 2011 Posted March 4, 2011 Only had good dealings with Buycycle, not so with CWC, not saying CWC dont offer good service, just never experienced it.
Caerus Posted March 4, 2011 Posted March 4, 2011 Well I'm trying to deal with them for the first time, Ive asked questions and they just mail a screen shot of the website - Huh So far - fail
chris_w_65 Posted March 4, 2011 Posted March 4, 2011 I ordered some Park Tools from them last night, They are cheaper than CRC and no duty either
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