Markdeep Posted June 22, 2011 Posted June 22, 2011 So my Thule 2 bike express carrier somehow bent and the metal where it connects on the tow bar was stripped. I took it in to the guys at Thule JHB where they first tried to tighten it up but when the owner arrived, he suggested this one had failed and only 1 in 10 000 or something fail. He gladly replaced mine with a brand new one no questions asked! The brand has lived up to the expectations that it has lifetime guarantee. Thanks Thule!
Danger Dassie Posted June 22, 2011 Posted June 22, 2011 Actually Thule racks have a 5 year guarantee here, unless that has changed now. Had to replace mine and this was mentioned, experience was the same though, pretty much replaced it with no issue whatsoever.
swartpiet Posted June 22, 2011 Posted June 22, 2011 So my Thule 2 bike express carrier somehow bent and the metal where it connects on the tow bar was stripped. I took it in to the guys at Thule JHB where they first tried to tighten it up but when the owner arrived, he suggested this one had failed and only 1 in 10 000 or something fail. He gladly replaced mine with a brand new one no questions asked! The brand has lived up to the expectations that it has lifetime guarantee. Thanks Thule! I love hearing stories about such awesome service. I also have a thule 2 bike express carrier and very happy with it.
King_Crispy Posted June 22, 2011 Posted June 22, 2011 So my Thule 2 bike express carrier somehow bent and the metal where it connects on the tow bar was stripped. I took it in to the guys at Thule JHB where they first tried to tighten it up but when the owner arrived, he suggested this one had failed and only 1 in 10 000 or something fail. He gladly replaced mine with a brand new one no questions asked! The brand has lived up to the expectations that it has lifetime guarantee. Thanks Thule! Thats William for you. Very few people like him left in JHB +1 Thule
Markdeep Posted June 23, 2011 Author Posted June 23, 2011 I love hearing stories about such awesome service. I also have a thule 2 bike express carrier and very happy with it. Yeah the norm in SA is *** service!
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