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Posted

I also have a 50 with the same climb inaccuracies. My actual ascent total at the end of a ride differs from the total when I download, by as much as 120m on a 700m climb. I've emailed Bryton about (I see several similar complaints on the web) but Brytons service is super ***, I've never had the courtesy of a reply. I've tried firmware updates and all, but still the same. Roll on Garmin...

 

As posted above - call Jason from Ballistic.

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Posted

I have a Bryton 50 and had nothing but briliant service from Jason and his team at Ballistic Trading.

 

When my wife bought the unit, they did not have in stock. A loan unit was ship to me and delivered the following day at my house. A week later my unit arrive and got delivered.

I needed a extra bike mount to safe me the hassle to move the bike mount from one bike to another. Without any fuzz it got delivered to me the following morning.

My heart rate monitor gave me some problems and without any problem it got replaced to my door the following day after I spoke to them.

(Yes, they are making use of a great overnight courier service and no.....I am not working for them:-) :-))

 

In my opinion that is great sevice....not once, but all the time I had to deal with them. If I must ever buy again, it will most definitely be a Bryton again.

 

Please keep in mind that we are dealing with electronic equipment. Like in anything we buy, it can be or get faulty and that is where the after service is SO important. From my experience I can definitely recommend any Bryton product.

Posted

Yeah, odd! I dunno what the problem is, but I must say that comparing with my mates Garmins, they dont seem to have the same issues - what they see after a ride is what they get when they download. 'Twould help if Bryton would just respond to emails - why do they bother with a " contact us" section on their web site? I believe the response from Garmin is good, but not having one, I'm going on hearsay...

Posted

Yeah, odd! I dunno what the problem is, but I must say that comparing with my mates Garmins, they dont seem to have the same issues - what they see after a ride is what they get when they download. 'Twould help if Bryton would just respond to emails - why do they bother with a " contact us" section on their web site? I believe the response from Garmin is good, but not having one, I'm going on hearsay...

 

I've dealt with Jason at BBT too. I've had good experiences with them. He even replies to my mail on Sat evenings, when I'm being a difficult customer :-)

 

On theAltitude gain issue, I've noticed that as well, but it's not really an issue. I noticed differences in all analysis applications. Depending on your application (Sport Tracks, Bryton Sport, Garmin, etc) the uphill or downhill would only be recorded as a climb or Descent if the gradient exceeds a certain %. So for certain apps you have to exceed 4% gradient for a part of a route to be classified as a Climb, and hence accumualate your altitude gain numbers, Some apps will record a climb at 2%. Therfore the Alt gain on each app will look different. The number you see during you ride, or in your summarry probably does not use this min% gradient to record a climb. That is why the device recorded Alt Gain, and the Analysis Application Alt Gain would almost always be different, and It would probably differ from application to application too.

 

I hope that wasn't too long winded :-)

Posted

I've dealt with Jason at BBT too. I've had good experiences with them. He even replies to my mail on Sat evenings, when I'm being a difficult customer :-)

 

On theAltitude gain issue, I've noticed that as well, but it's not really an issue. I noticed differences in all analysis applications. Depending on your application (Sport Tracks, Bryton Sport, Garmin, etc) the uphill or downhill would only be recorded as a climb or Descent if the gradient exceeds a certain %. So for certain apps you have to exceed 4% gradient for a part of a route to be classified as a Climb, and hence accumualate your altitude gain numbers, Some apps will record a climb at 2%. Therfore the Alt gain on each app will look different. The number you see during you ride, or in your summarry probably does not use this min% gradient to record a climb. That is why the device recorded Alt Gain, and the Analysis Application Alt Gain would almost always be different, and It would probably differ from application to application too.

 

I hope that wasn't too long winded :-)

Many thanks for that explanation, kinda makes sense. Just cant understand why my Polar never did the same - what I downloaded matched exactly what it was when I rode. Anyway...

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