Evans cycles

[Clinton1]

I'm very impressed with the service I have received from Evan's cycles. I know many will moan about not using local, and I may well still be hit with duties and the like, but their service has been exceptional thus far. Longish story but I feel like telling it.

 

I ordered a Camelbak Charge at a price that was so much cheaper than local that even if I did get charged 30% duties and 14% VAT I'd still be saving a couple of hundred! Anyway, online they state that delivery is free to SA for orders over £10 but when placing the order it added £7.99 for delivery, even though my order was well over this. It did not bother me too much as it would still be a bargain so I placed the order, paid via Paypal, and I received the order confirmation almost immediately.

 

I then queried this delivery charge via email. Over the course of the weekend a few emails went back and forth and each time I received a response within a couple of hours, even yesterday (Sunday). The first email apologised for the delivery charge, pointed out that it was an error on the website and that it should say orders over £100 free delivery but they will refund me and get this fixed. The refund meant providing my credit card details over email which I was not happy with so I asked if they could credit my account, which ended up not being possible with their system, so I then suggested throwing in a pair of Assos socks valued at just over the delivery charge. They agreed to do this and I got confirmation today that my Camelbak and socks have been despatched.

 

What impressed me was the speedy response times and willingness to oblige.

 

I obviously now have to wait to see how the delivery goes but so far I have been very impressed.

 

Just thought I'd share.

[Andro]

Thanks and good luck

[Li Mu Bai]

I'm very impressed with the service I have received from Evan's cycles. I know many will moan about not using local, and I may well still be hit with duties and the like, but their service has been exceptional thus far. Longish story but I feel like telling it.

 

I ordered a Camelbak Charge at a price that was so much cheaper than local that even if I did get charged 30% duties and 14% VAT I'd still be saving a couple of hundred! Anyway, online they state that delivery is free to SA for orders over £10 but when placing the order it added £7.99 for delivery, even though my order was well over this. It did not bother me too much as it would still be a bargain so I placed the order, paid via Paypal, and I received the order confirmation almost immediately.

 

I then queried this delivery charge via email. Over the course of the weekend a few emails went back and forth and each time I received a response within a couple of hours, even yesterday (Sunday). The first email apologised for the delivery charge, pointed out that it was an error on the website and that it should say orders over £100 free delivery but they will refund me and get this fixed. The refund meant providing my credit card details over email which I was not happy with so I asked if they could credit my account, which ended up not being possible with their system, so I then suggested throwing in a pair of Assos socks valued at just over the delivery charge. They agreed to do this and I got confirmation today that my Camelbak and socks have been despatched.

 

What impressed me was the speedy response times and willingness to oblige.

 

I obviously now have to wait to see how the delivery goes but so far I have been very impressed.

 

Just thought I'd share.

I too am happy with their service. Bought a track bike, mtb shoes, and a road wheelset on mailorder. all good.

Just make sure that you order items that are in stock, because their suppliers can and do let them down when it comes to meeting delivery deadlines.

Nice shop near Waterloo station too.

Edited July 9, 2012 by Li Mu Bai

[CAAD4]

Now, what to do with XXS pink Assos socks.....

[Brian Fantana]

Do they sell saddle bags?

[Joe Low]

I too am happy with their service. Bought a track bike, mtb shoes, and a road wheelset on mailorder. all good.

Just make sure that you order items that are in stock, because their suppliers can and do let them down when it comes to meeting delivery deadlines.

Nice shop near Waterloo station too.

+1 - had one order come in 10 days the other was four weeks, both placed at the same time.

[Clinton1]

Now, what to do with XXS pink Assos socks.....

 

Um, willy warmers. Obviously!

 

Do they sell saddle bags?

 

They do indeed. I almost added one to the order but I thought let me first see if the first order comes through. (PS Fully aware of your intentions )