Great service from Silverback and Cycle Factory

[Kalahari Surfer]

A short introduction, I have been browsing this forum for several months now and have been quite entertained with all the different debates and views on all things cycling... 26er v 29er...

 

Anyway, I have been into MTB for about 2 years now and love it. I upgraded my entry level bike to a Silverback Mercury 2 in 2010. it was a great bike at a good price. Anyway I was away last week on a 5 day cycle tour though the Baviaanskloof to Wilderness and after the tour I took the bike in for a service. The bike shop phoned a bit later to tell the frame was cracked and the bike could not be ridden.

 

I took it to the bike shope where I bought it on Saturday and on Tuesday I went to collect my "new" bike. Silverback had replaced the frame with a 2012 Mecury 1 frame and the bike shop built it up for me at no charge. I was really impressed with Silverback and the bike shop (Cycle Factory) with sorting it all out.

 

Just thought I should put it out there because nowdays good customer service is hard to come by.

[Velouria]

Post some photos

[Wyatt Earp]

Silverback are fantastic in this way

[D-Mike]

I have got two silverbacks and I love my bikes! They are fantastic!

 

+1 to Cyclefactory, I have had some excellent service from them as well.

[scotty]

Plus 1 for Silverback, earlier this year i took my Silverback ModaNine in for service, they mentioned that there were a few problems with some bikes and would check mine out. Went to collect and they presented me with a new Mercury frame and parts swapped over, Silverback had given them the go ahead to replace even though they found nothing wrong.

[Kalahari Surfer]

@Velouria

 

Pics of the cracked frame

[D-Mike]

Eish that is quite a nasty crack.

 

Could have been ungly, if they didn't pick that up

[Cycle Factory]

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