Roneblack46 Posted October 8, 2013 Share So I have stated my case to someone higher up at NM and they will look into it. So I will wait. With all the scams doing the rounds on the networks, I instructed my daughter not to reply to these sms's. Hell if I received this sms I would read line 1 and 2 and then delete it. so I wait in anticipation.... beginning the social network extortion Link to comment Share on other sites More sharing options...
Roneblack46 Posted October 8, 2013 Share Just received a call from NM. They are crediting my account for the extra expenses incurred due to this. They never intended that campaign to result in this. So ups to them for accepting this and rectifying it. People still need to be warned though.... Thanks for the responses guys. Appreciate it.... the nerd, Ramrod and Willie2011 3 Link to comment Share on other sites More sharing options...
howmuch Posted October 8, 2013 Share I put Nashua Mobile on Hello Peter, within 24 hours had a response and problem resolved from high up after fighting with sales/branch staff for 2 weeks !!! Link to comment Share on other sites More sharing options...
Dexter-morgan Posted October 8, 2013 Share My kids have TOP-UP contracts Link to comment Share on other sites More sharing options...
Ramrod Posted October 8, 2013 Share Just received a call from NM. They are crediting my account for the extra expenses incurred due to this. They never intended that campaign to result in this. So ups to them for accepting this and rectifying it. People still need to be warned though.... Thanks for the responses guys. Appreciate it....Well done Link to comment Share on other sites More sharing options...
DJ84 Posted October 8, 2013 Share This just happened to me,I check my account today and only saw now I had been charged for something that I had "signed up for". Vodacom told me nicely to get stuffed so I threatened their legal department.10min later I had confirmation that they will reverse the funds and cancel it. These bastards don't even lube you up before they try screw you. Link to comment Share on other sites More sharing options...
deanbean Posted October 8, 2013 Share Hello Peter is a wonderful resource. I was having issues with Vodascum. After months of to and fro I decided to post on Hello Peter. Sorted in a few days. Link to comment Share on other sites More sharing options...
Roneblack46 Posted October 8, 2013 Share I threatened them by throwing my bosses name around. Barack Obama...... Only joking about the threatening bit, the boss bit is true... Link to comment Share on other sites More sharing options...
Guest DieBees Posted October 8, 2013 Share The scenario:I took out a cell phone subscription for my 12 year old daughter from Nashua Mobile. Nothing special: 100 anytime minutes and soft locked if it goes R50 over. So month 1 and 2 go by and she gets soft locked as instructed when exceeding her limit. So early September Nashua Mobile sends her the following SMS: (note she received this, not me) Dear valued Customer, due to your account being in such good standing, your Call Limit was adjusted to R769. Should you not wish to increase it, please reply "No" to this SMS. Standard SMS rates apply- Thank you for your continued support. From Nashua Mobile. Obviously my daughter does not even read it or respond, as there are daily advertising SMS,s sent from cell phone companies etc. Never mind all the 419.SH%T. So I get my Nashua Mobile account today and my daughters number has an account of over R1000.00. WTF.... So I go through her phone and come across the above SMS. Since when can a NON REPLY be accepted as a YES. I see this as a fat chance taken by Nashua Mobile. I will be confronting them tomorrow. So moral of the story please check those sms's and read them especially if your kids have cell phone accounts. I hate to think how many more people have been conned by this. So tell us what happened? Link to comment Share on other sites More sharing options...
Roneblack46 Posted October 8, 2013 Share Read reply #34 They credited me the excess amount. Link to comment Share on other sites More sharing options...
Guest DieBees Posted October 8, 2013 Share Just received a call from NM. They are crediting my account for the extra expenses incurred due to this. They never intended that campaign to result in this. So ups to them for accepting this and rectifying it. People still need to be warned though.... Thanks for the responses guys. Appreciate it.... Sorry, did not refresh on my side it seems... Happy it is sorted. Link to comment Share on other sites More sharing options...
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