Shimano XT 11 Speed Chainline Help Needed

[EVOBIKES ONLINE STORE]

Just a few corrections...

 

His bike is probably in Knipe Racing's workshop as we do not have one.

 

His XTR shifter was probably part of the bike when purchased from another dealer ( we are not a Rocky Mountain dealership)

 

It is standard practice for any supplier to inspect a part for confirmation of failure as well as return to manufacturer so that future products will be better designed in future.

 

If CRC refund every customer that mails them to say the part failed without asking pictures, description of failure etc then so be it. My dealings with them in the past did not include automatic refunds.

[Pure Savage]

Case in Point.

My Training partner has his Yellow and Black Rocky Mountain in your Shop, Evo Bikes, since 6th August, his top of the range XTR shifter, less than a year old has seized.

On Thursday the 13 August he goes into your shop to ask on the progress, he is informed that Shimano would like to inspect the part and that it needs to be shipped to the agent in JNB,the part, a week later is packaged and waiting to be send, one can just imagine how long he will be without this shifter.

 

When an Shimano braked seized I email CRC on a Thursday, on Saturday the refund reflected into my account, that is service, its become the benchmark

Why is he without a bike and why will he be without a bike for a few more weeks, simple, he made the mistake of buying locally.

This makes no sense, so your part breaks, you get your money paid into your account. Do you then draw that cash and strap it to your handle bar???

 

Does not get you riding the next day.

[eddy]

So I'm about to order the new XT M8000 11 Speed kit from CRC, just one issue, they have the crank in two difference sizes.

48.8 and 51.8, like what is that all about, what determines CHANINLINE length

 

For these kind of questions, I just ask my LBS and then recognise that the bit extra I pay for the goods pays for the expertise.

 

Buy from CRC if you don't need a LBS.

[Bizkit031]

This makes no sense, so your part breaks, you get your money paid into your account. Do you then draw that cash and strap it to your handle bar???

Does not get you riding the next day.

Yea you have your bucks but the defective part is still there and you can't do sweet F all with your bike anyway until you have replaced it. Since when does any company replace or refund you your money without inspecting the defective part first.

[Sidmouth]

Hi Naas.

I am simply replied to your question. "Why not buy locally"

FYI he bought the bike with XT, and upgraded to XTR from EVO bikes,hence the reason why the bike is at your shop and why you are working on his warranty.

I have advised him of this thread and he will get involved directly.

to answer pure savage, with money you can go out and buy a new part alternatively crc will replace the part and you can negotiate on shipping,either way you will be up and running sooner if you use crc.

I also understand that the local guys are at the mercy of the shimano agents,and don't have the power like a mass retailer like crc.

In a lot of ways crc is the UBER of cycle retail for 2 reasons,

price and service

[Popawheely]

Hi Naas

 

Unfortunately I have to agree with Sidmouth on this one.

 

I had bought some Shimano XTR components from CRC and never the less the parts failed about four months later. I wasn't going to do anything about it and I ended up replacing the parts locally as I wasn't interested in the hassle with all the time and admin involve with the return policy on the CRC web site.

 

However my good friend Sidmouth advised me to send some pictures and see what happens. 

I took pictures of the faulty parts and emailed CRC thinking nothing will come of it and that I would only receive a response informing me of the returns policy and procedure that must be adhered to.

 

Well about 4 days later, early morning I received an sms from my banking institution that a deposit refund was made into my account. I logged online to see what was going on and with a surprise I could not believe the refund from CRC was paid into my account. They never even emailed me back, asked no questions. I was amazed at that level of service.

 

Regarding the Rocky Mountain with yellow decals that has been returned to your store for a faulty shifter. That is my bike and warranty claim. 

 

Let me explain your level of service and you can think again why people are actually buying products from CRC and not locally.

 

Firstly I logged on your site explaining in an email what happened to my shifter. I was waiting for a reply. I received no reply from Evo Bikes.

I managed to get out to your store about 4 days after I sent the email to your store. When I explained the problem to the salesman, he casually said " Oh you the guy that emailed me in the beginning of the week about the faulty shifter."  I was immediately amazed by this as he admitted to receiving my email and never even bothered to respond to me.

After a few phone calls and returning to your shop a week later, I was shown my part was in a postage parcel which the salesman lifted with his hand and told me it was ready to be sent to Shimano for inspection. Even if you need to send the part to Shimano, it does not take a week to remove a shifter and package it in a parcel ready for postage. I am not happy with your service.

 

I am worried how long my bike will be at your store. My shifter has failed because of mechanical failure and nothing else. Anyone can clearly see that as there is nothing to indicate reckless abuse to the part.

 

The after sales service between CRC and  your store considering I bought XTR components with a 3 year warranty  is chalk and cheese. 

[Bizkit031]

After reading this about XtR quality I will just stick to SLX or XT,why pay a fortune for XTR when the lower spec seems to be just as good if not better.

[Sidmouth]

After reading this about XtR quality I will just stick to SLX or XT,why pay a fortune for XTR when the lower spec seems to be just as good if not better.

There could be much value in this statement,however this thread has turned out to demonstrate the service failings of the South African local agent.

EVO bikes asked why we don't shop local,we have answered

[Bizkit031]

There could be much value in this statement,however this thread has turned out to demonstrate the service failings of the South African local agent.

EVO bikes asked why we don't shop local,we have answered

Unfortunetely everyone lets it slip sometimes,it's how it's rectified after the bad or lack service that might make you change your mind about the company. All I can say is be careful what you say on a public forum about a company because there a legal implications that might come back and bite you in the ass.

[Sidmouth]

Unfortunetely everyone lets it slip sometimes,it's how it's rectified after the bad or lack service that might make you change your mind about the company. All I can say is be careful what you say on a public forum about a company because there a legal implications that night come back and bite you in the ass.

I started this thread about a crank length, EVO bikes asked the question and we answered.

Don't stick your neck out fishing for business when your service leaves much to be desired.

With regards legal action, I'm here, take me on, challenge accepted.

[LourensD]

CRC... Still able to buy 26" rims from them... That is all I came here to say

[NicoBoshoff]

This thread has only motivated me to look overseas when thinking about parts. Unless CWC has a sale. Can't beat those.

[Sidmouth]

Naas has gone uncharacteristically quiet.

 

Naas with these facts we would love your input

[EVOBIKES ONLINE STORE]

Hi Naas

 

Unfortunately I have to agree with Sidmouth on this one.

 

I had bought some Shimano XTR components from CRC and never the less the parts failed about four months later. I wasn't going to do anything about it and I ended up replacing the parts locally as I wasn't interested in the hassle with all the time and admin involve with the return policy on the CRC web site.

 

However my good friend Sidmouth advised me to send some pictures and see what happens. 

I took pictures of the faulty parts and emailed CRC thinking nothing will come of it and that I would only receive a response informing me of the returns policy and procedure that must be adhered to.

 

Well about 4 days later, early morning I received an sms from my banking institution that a deposit refund was made into my account. I logged online to see what was going on and with a surprise I could not believe the refund from CRC was paid into my account. They never even emailed me back, asked no questions. I was amazed at that level of service.

 

Regarding the Rocky Mountain with yellow decals that has been returned to your store for a faulty shifter. That is my bike and warranty claim. 

 

Let me explain your level of service and you can think again why people are actually buying products from CRC and not locally.

 

Firstly I logged on your site explaining in an email what happened to my shifter. I was waiting for a reply. I received no reply from Evo Bikes.

I managed to get out to your store about 4 days after I sent the email to your store. When I explained the problem to the salesman, he casually said " Oh you the guy that emailed me in the beginning of the week about the faulty shifter."  I was immediately amazed by this as he admitted to receiving my email and never even bothered to respond to me.

After a few phone calls and returning to your shop a week later, I was shown my part was in a postage parcel which the salesman lifted with his hand and told me it was ready to be sent to Shimano for inspection. Even if you need to send the part to Shimano, it does not take a week to remove a shifter and package it in a parcel ready for postage. I am not happy with your service.

 

I am worried how long my bike will be at your store. My shifter has failed because of mechanical failure and nothing else. Anyone can clearly see that as there is nothing to indicate reckless abuse to the part.

 

The after sales service between CRC and  your store considering I bought XTR components with a 3 year warranty  is chalk and cheese. 

Hi Popawheely

 

Sorry to hear about your bad experience. I was not aware of it and will ask Janos tomorrow on exactly what happened and why your mail was not answered. I did not see such a mail on our mailing info so will ask him about it.  Sop a bit pointless of me to answer any questions.

 

Also feel free to send me a PM at anytime when you have mailed and received no response. I try to answer all PM's ASAP if I can

 

Unfortunately we have to adhere to Coolheat's instructions in this case. I will see if I can get confirmation from them ASAP that we can replace your shifter in the meantime - you do not need to then wait for a part as well....

[EVOBIKES ONLINE STORE]

Naas has gone uncharacteristically quiet.

 

Naas with these facts we would love your input

Sorry but I do have a family as well - being Sunday afternoon

 

I am also not on the hub 24/7.

 

I did reply as soon as I got a moment to log on.

[Sidmouth]

Ridiculous that we have to go to this extent to get a satisfactory reply.

I'm sure we all appreciate your offer of assistance but the time and effort to have a warranty part replaced with a local retailer is simplying not worth the time or effort.

We only shop overseas because of these levels of service failure,so simple to rectify,and yet a consist failure.