anyone with vitality and tomtom?

[Dullscalpel]

Hi guys,

 

My husband is having an issue with vitality not syncing his tomtom data. Every time he checks the discovery app, it says not synced despite syncing with the tomtom app. Any advice?

[Frosty]

Hi guys,

 

My husband is having an issue with vitality not syncing his tomtom data. Every time he checks the discovery app, it says not synced despite syncing with the tomtom app. Any advice?

Visit their website, and look for current and resolved issues, here:

https://www.discovery.co.za/portal/vitality/help

 

Otherwise contact them at the bottom of the page (using the above link). It's quite simple, and you must be patient - queries take a while to be resolved.

[keithbe]

Was the device synching before? If yes, try unlink the device and then linking up again to discovery. Last week, for a day, Discovery took longer than usual to synch otherwise all good now. Is the device up to TomTom device up to date firmware wise?

[HdB]

I was having trouble with mine syncing, until today. After today's ride had uploaded via the app on my phone, I checked and everything from more than a week had synced to Vitality.

 

I did submit a query as per geraldm's post, and while I have not yet received a resolution mail, it is possible that could have solved it.

Or there could have been a general issue between Tomtom and Vitality, as I saw a number of people complained on FB etc.

 

From my side, I de-linked and linked my account multiple times, but it didn't seem to make a difference.

I did read somewhere that you should only have one device linked, so I de-authorised Strava from that website (since it has been removed from the Vitality website anyway).

 

Edit: Mine had never synced before - I only got it 25 Jan and created the account, but when I linked it the Vitality website claimed the last time it had synced in April last year.

[Dullscalpel]

Thanks for the feedback. I have used both the vitality website and the tomtom website but haven't been able to find a fix. The watch is brand new (bought it yesterday) so it has never synced before. I thought it may be because of the way we set it up (maybe we missed something). I have tried de-linking but that didn't help. Bit confused

[HdB]

It is probably unrelated to why mine started working today, but possibly worth a try:

On the Tomtom website I enabled automatic syncing to my Endomondo account. So now it shows Endomondo, which can be paused, resumed or removed, and Discovery, which can only be removed.

Does your husband have any other accounts supported for automatic export on the Tomtom site? If so, perhaps test connecting it and see if after the next workout the syncing has ... woken up?

[Dullscalpel]

I was having trouble with mine syncing, until today. After today's ride had uploaded via the app on my phone, I checked and everything from more than a week had synced to Vitality.

 

I did submit a query as per geraldm's post, and while I have not yet received a resolution mail, it is possible that could have solved it.

Or there could have been a general issue between Tomtom and Vitality, as I saw a number of people complained on FB etc.

 

From my side, I de-linked and linked my account multiple times, but it didn't seem to make a difference.

I did read somewhere that you should only have one device linked, so I de-authorised Strava from that website (since it has been removed from the Vitality website anyway).

 

Edit: Mine had never synced before - I only got it 25 Jan and created the account, but when I linked it the Vitality website claimed the last time it had synced in April last year.

So it started syncing out of the blue. Not sure what the problem was but it seems to be working now. Thanks for the help!