JA-Q001 Posted April 25, 2017 Share Ok, so I have a Quarq riken Powermeter on a sram carbon bb30 crank. It has been working flawlessly since I bought it. When calibrating it always gave me a calibration value between -34 and -45. According to quarq the value itself isnt a problem unless it stays less that +-1000 and calibration values do not chnge more than 50. I went for a ride on Thursday and everything calibrated normally. On saterday I washed my bike for emparors and on the morning at the race I suddenly started getting calibration values of 4???, 3???, and so on. I can defenatley see my ave power for the race was higher, on a race like this it would normally be around 270 with max about 1400. This time around my ave was around 370, but max still around 1400. Meaning not a uniform percentage differance. Last night I used the qalvin app and did a diagnostic, everything was fine. I changed the battery and everything. Eventually I got the calibration value to around +500 by rotating the cranks backwards and letting it auto calibrate, but this motnings ride was still averaging about 50 watts higher than normal. Has anyone ever delt with this type of problem with quarq? I tried contacying them but its not easy. Link to comment Share on other sites More sharing options...
JA-Q001 Posted April 25, 2017 Share Ill check and edit spelling later on, posted from my phone. Link to comment Share on other sites More sharing options...
J Wakefield Posted April 25, 2017 Share To have a value of 4,5 etc on a Quarq is fine and still within range. What I would do is check that chain ring bolts are torqued correctly as this will have a direct effect on the power reading and this could be where the over reading is coming from. Link to comment Share on other sites More sharing options...
JA-Q001 Posted April 25, 2017 Share Thanks John I did take everything apart (spider off crank and rings off spider) and refit it with correct torques. Still same issue. Do you maybe have a email contact at quarq that I can send the info to? Link to comment Share on other sites More sharing options...
usxorf Posted April 25, 2017 Share I've had issues with my quarq (not riken) giving funny power readings after getting it wet. It returns to normal after a couple of days. Link to comment Share on other sites More sharing options...
Schnavel Posted April 25, 2017 Share I had the same issue as some water got into the battery compartment after riding in a heavy storm. Check your battery compartment seals for damage and replace if necessary. As mentioned above, it should return to normal after a few days once dry. I opened the battery compartment, removed the battery and then used a hair dryer on low heat to evaporate any residual moisture - this appeared to resolve the issue instantly. Link to comment Share on other sites More sharing options...
JA-Q001 Posted April 25, 2017 Share Ok cool, will try that. Have had the battery compartment open a few times, but never checked for water in there. Link to comment Share on other sites More sharing options...
RyanAW Posted February 27, 2019 Share I'm having the same issue. It also drains a battery over night. I have had the battery cover on and off so many times now that the thread on the cap or compartment has stripped Does anyone know where I could source a replacement battery compartment? Cape Cycles, the local listed distributor don't seem to want to help me... This is what I need (battery not included): Edited February 27, 2019 by RyanAW Link to comment Share on other sites More sharing options...
DieselnDust Posted February 27, 2019 Share I'm having the same issue. It also drains a battery over night. I have had the battery cover on and off so many times now that the thread on the cap or compartment has stripped Does anyone know where I could source a replacement battery compartment? Cape Cycles, the local listed distributor don't seem to want to help me... What do you mean "don't want to help you?" The cap is a standard spare part. Perhaps they don't have stock? there are plenty of place on the internet that sells the cap. The battery compartment is part of the unit so that cannot be replaced except by Quarq Link to comment Share on other sites More sharing options...
RyanAW Posted February 27, 2019 Share What do you mean "don't want to help you?" The cap is a standard spare part. Perhaps they don't have stock? there are plenty of place on the internet that sells the cap. The battery compartment is part of the unit so that cannot be replaced except by QuarqI called them up and was told that they don't know if they have spares. I was also told to try other shops instead of them (they are the local agent). My unit is an Elsa RS. The battery compartment is removable. It is not removable on the DZero DieselnDust 1 Link to comment Share on other sites More sharing options...
Spinnekop Posted February 27, 2019 Share What do you mean "don't want to help you?" The cap is a standard spare part. Perhaps they don't have stock? there are plenty of place on the internet that sells the cap. The battery compartment is part of the unit so that cannot be replaced except by Quarq It's Cape Cycle Systems. They are probably the WORST importer in the country. RyanAW 1 Link to comment Share on other sites More sharing options...
Schnavel Posted February 27, 2019 Share Contact Quarq directly: https://www.quarq.com/contact-us/ As Asio mentioned, CCS are definitely the worst, in terms of service, support and pricing (worst at everything as it turns out). Mention to Quarq that you have contacted the local agents and they haven't been able to assist. The international service is normally pretty good. RyanAW 1 Link to comment Share on other sites More sharing options...
Spinnekop Posted February 27, 2019 Share My Quarq Dzero has been weird with the zero offset for a while now. All within limits.......but jumping around.I have sent diagnostics to Quarq and they say everything looks fine. Link to comment Share on other sites More sharing options...
DieselnDust Posted February 27, 2019 Share I called them up and was told that they don't know if they have spares. I was also told to try other shops instead of them (they are the local agent). My unit is an Elsa RS. The battery compartment is removable. It is not removable on the DZero well they won't sell the cap to you directly. You'd have to buy it through your local bike shop. Link to comment Share on other sites More sharing options...
Spinnekop Posted February 27, 2019 Share I should have a cap or two spare from the old days when I had the Rinken.( I think that was what it was called) Edited February 27, 2019 by Asio RyanAW 1 Link to comment Share on other sites More sharing options...
Spinnekop Posted February 27, 2019 Share Another funny thing happened during the week. Firmware update from V7 to V8 Last night I check......V8 is installed but the only available version is V7Had to roll back And there is NO trace of V8 ever existing. SW engineers are weird ***** Edited February 27, 2019 by Asio Link to comment Share on other sites More sharing options...
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