Cogent Industries, Resolved. Thank you

[Eddy Gordo]

yes...probably form an app, but not the website itself in its mobile form lol

naa, I dont use the app, i just make use of the full editor when I reply

[Dom031]

Am I the unfortunate guy to get the worst service from Cogent or is this a pretty normal happening and no-one says anything? 

 

In my case, I usually give credit when it's due and tend to keep quiet when I have a bad experience.

 

My experience with comms and Cogent.

 

In August I emailed them asking for a small Fox part I needed. No response. I reached out to Omnico to ask if I could get the part directly or if they could recommend someone. They contacted Cogent and then of course I got a reply to my original request. The outcome here: https://community.bikehub.co.za/topic/186544-cogent-ind-and-omnico-shout-out/ (see, credit where it's due).

 

3 weeks later I wanted a Fox decal kit and some options and pricing on remote lockout for my Fox factory fork and Fox float performance shock. Emailed. No reply after 3 days, sent a follow up. I got a 1 line reply simply stating my fork can be fitted with a remote but not the shock. I obviously needed more info, what's available, what are costs, turn around time, the usual.

 

So I tried calling. Call rang off unanswered. Okay, they're busy. Website advertises WhatsApp contact. So I sent a message stating who I am, that I tried calling and what I wished to discuss. Message delivered and they show up as "online" almost instantly. I'm still waiting for a reply to that. That was 3 months ago, I've spent my money elsewhere now.